Hotel Holiday Inn Express a Steele Creek

The hotel is newer, nice, and very clean. I couldn't give it 5 stars because I had a very negative experience with the desk staff person. I try my very best to stay at Marriott's to keep my Platinum level status which entitles you to room upgrades based on availability. I had to insist (almost argue) with the desk staff person that their hotel had available suites, 1 bedrooms, and 2 bedrooms that night showing in their system. She did explain that they don't upgrade to 2 bedrooms unless you're staying for a full week... I get that. However, she finally begrudgingly gave me an upgrade to a suite room but was not nice about it. This has happened before at a Courtyard... are Courtyards exempt from Marriott's policy on their member's benefits? I don't understand what's going on but would sure like to know in case I need to avoid booking them in the future. This was also very frustrating because we suggested to our friends that they stay there too... then they had to sit and wait for us while this was happening.

Too to bottom the staff at this location is superb. Megan, Rachel and Cory are simply amazing. We hosted a job fair, came back and hosted on boarding and training and every step of the way these three have accommodated and helped us be successful. We signed an agreement to make this our hotel of choice while we open our new distribution center. It’s the little things that sets this place apart. Highly recommend this place. Clean, safe and taking the precautions during the pandemic.

I had just left a funeral in WV and needed a place to stay for the night. This was the perfect place. The staff was very nice and also very helpful. I was hungry and the person at the front desk suggested a few places within walking distance. My room was super clean and comfortable.

We booked this property on line. My husband works in town 3 days a week and we travel 3 hours each way to spend 3 days each week in town. We stumbled upon this resort and it was perfect. We booked Cabin #11. I want to address expectations because I am terribly shocked by other reviews. This is a tiny house/cabin feel. This is in the woods on a lake. Yes- the dirt road leading to the property has bumps. Find me a dirt road in the Carolina’s without bumps etc. We drove a Toyota Highlander and did not have trouble if we slowly drove. I grew up camping as in the real thing. The cabin was clean, nicely decorated, had nice quality linens, all basic cleaning products and ample paper products (tissue, TP and paper towels). There was a blow dryer, iron, ironing board, microwave, fridge and tv. The ac worked as did the ceiling fan. The front office staff was friendly and eager to do right. The “elephant in the room”- yes it is true, the pool is not open. The staff admitted to having some issues as they try to convert to modern pool design and water management. Though if you are there to be at a /tiny camp or cabin you will surely be lured into yesteryear and flock to the lake via the private access beach. to other reviews there have been on-going concerns. I did not chose this property for the pool- I booked to spend much needed bonding time with my husband all the time traveling has worn us thin. Each day we sat on the front porch listening to tunes and connecting with great conversations and laughs. Getting back to basics is important and this is the place to do it. There are all time favorite camping games including horseshoes and corn hole. We had a charcoal grill near our cabin and the solid barbecue taste did not disappoint. Our cabin had a full place setting fo two and all of the items were clean and ready to use. However, the view of the lake from our cabin was so incredible. This is well worth taking the time to unplug and recharge. I am confident this one will grow into a winner.