Newby Bridge Hotel

Just got back from a wonderful two days here. We rented one of the woodland cabins with hot tub and we were really impressed. The staff are very friendly and efficient and we ended up eating at the restaurant both nights because the food was so yummy. We left feeling refreshed and relaxed.

The hotel was amazing. Everyone is so helpful and friendly. The food was delicious and really fast service. The bar was well stocked with plenty to choose from. My room was immaculate fresh and clean. Great location if your needed a base to start exploring the lake District.

What a beautiful place to stay and we traveled with our doggy who was made to feel as welcome as us, the mangers especially Sylvia were exceptional, very professional supportive & kind they all went above and beyond to make our stay as comfortable as possible. The pub area is immaculate & plenty of space between tables , the waiting / bar staff were friendly & WOW the food is superb we ate here for 5 nights and it was just exceptional. The Room was large with access to the garden , comfortable beds , the cleaning staff kept the room lovely & clean , swimming pool beautiful gardens. Good sized car park surrounding areas beautiful with easy access to Windermere & surrounding places of interest. We were so very impressed we have booked a return stay for longer , honestly the management team & all the staff are simply the best we have met. Don’t hesitate to book.

We spent one night here,and we are really pleased with everything. We will recommend to our friends and family. The food, accommodation and all the facilities are perfect. All the staff are very friendly and accommodating. They are playing with the children and make them to feel welcome.

How disappointing. We fancied a new year getaway to the Lake District so researched for somewhere with good facilities as we would be travelling by train. Newby Bridge advertises dining facilities plus bar and bar dining, spa, and room service This is all very important as the hotel is not in a town or particularly close to other options and we just wanted to chill whilst being able to do some work, particularly as we were both getting over a bad bout of flu. Sadly it all went downhill from the start . When checking in on Sunday I asked about breakfast in the room for the next morning (as advertised) and was told that was not possible as they can’t do that when they are ‘a bit busy ‘. Apparently i could try phoning down in the morning to see what was available… The next morning I just went down myself and grabbed a plate of fried eggs …. Later on Monday , we asked about food in the bar, to be told that the kitchen was not open until 5.30. And they had no availability anyway for the rest of the day. I said we are staying here , what else can we do ? After some discussions the manageress said I can book you for 8.30 as we are very busy before then . At this time the bar had 4 tables occupied, the bar dining area had 2 tables occupied, no one had food though . Drinks service at bar was also glacially slow even though it was only half full. We waited and waited in the lounge area, then asked again around 7, to be told ‘we have a table of 8 and a table of 14 due so are very busy ‘ . Again I checked , no one was actually being served food still …. Including in the hotel dining room although 2 tables were occupied. On questioning further as to why we couldn’t get food , I was told to ‘check their terms and conditions!’ I asked if they did room service - ‘oh yes we do room service’ ‘great, please can I have some room service then ?’ ‘Oh no , we can’t do that as we are a bit busy !’ If you are running a hotel which advertises certain services including the provision of food, it’s a very poor show if you can’t provide this if 2 tables makes you ‘a bit busy ‘ At no time did anyone actually apologise for the lack of service or facilities, it seemed to be our fault for expecting too much . We gave up and went to our room very disappointed and hungry. We had booked a 5 night stay but really couldn’t face more arguments over poor service and lack of food particularly as it was New Year’s Eve the next day so researched and found some other hotels with availability about 30 minutes away. The next morning we checked out saying we wanted to leave due to the poor service and facilities. The manageress still couldn’t bring herself to apologise for the situation, stressed how busy they were, but did agree to refund the unused nights. Think she was glad to see us go. Moral of the story is - if you run a hotel and are busy so can’t provide advertised services then get more staff. Failing that, apologise and don’t make your customers feel like they are a nuisa

Clean, comfortable room Reception staff attentive and friendly Pool area ok but steam room not working Breakfast good but the two staff were poor, cups, fresh bread, butter missing and tables not cleared. Ok for a short break but hotel dated in areas and items, boxes etc left in public areas.