Hotel 4 stelle a Abuja

I stayed in the Executive Suite for 9 nights. First and foremost, I would like to express my sincere gratitude to the staff for their efforts in resolving the issues I encountered. In particular, I want to give a special thanks to Bella. I truly appreciated her professionalism. While the hotel has many strengths, there are also areas that require improvement for a better guest experience. [Pros] * Pool & Dining: The pool is well-maintained, and the convenience of ordering food there was great. * Grilled Catfish: Although it takes about an hour, the freshly grilled catfish is a must-try—it’s absolutely superb. * Breakfast: The breakfast spread is clean and features delicious local dishes. The fresh watermelon juice was a highlight of my mornings. * Laundry Service: I was highly impressed by the laundry service. My clothes were returned packaged so neatly they looked brand new. * Honesty: I once accidentally left my wallet in a hotel taxi. I was deeply moved by the honesty of the staff who found and returned it to me safely. [Cons] * Check-in Delay: The check-in process took 3 hours. Despite the booking app clearly stating the 2-person capacity and extra bed option, the hotel was unaware of this, forcing me to wait in the lobby while they verified the information multiple times. * Water Supply: The shower frequently ran out of water, meaning I had to wait mid-shower for it to start again. * Room Maintenance: I was initially assigned a room where the toilet was missing its seat. I stayed there for several days, mistakenly thinking that all toilets in Nigeria were like that, before eventually moving to a different room. Dining Wait Times: With no outside restaurants nearby, I relied on the hotel restaurant. However, waiting over an hour for dinner is standard, and once I even waited over two hours. I recommend ordering in advance and resting in your room until the food is ready. Noise Level: Music is played at the pool until late at night, making the pool-side rooms quite noisy. If these operational points are improved, this hotel is a very safe and reliable place to stay, thanks to its high security and 24-hour staff availability.

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