Trova hotel a 4 stelle a Villeneuve d'Ascq

We stayed for 1 night at a cost of £480 to watch the recent England vs Chille Rugby World Cup game. The hotel is a great location for the stadium hence why I think they are able to command such a high price. Although this hotel is rated a 4 star and we had a superior room the cleanliness of the room especially the bathroom was not good. There were stains on the carpet and the bathroom shower didn’t look like it had been cleaned in months. The corridor of the 4th floor which our room was on had sick stains by doors on the carpets. They ran out of orange juice in the morning and the communal area is not particularly welcoming. I made a complaint at the hotel and have e mailed since. I requested a 10% good will gesture, but so far this has not been given. The management have acknowledged responsibility and the short fall of the teams ability to undertake basic requirements via e Mail, however recent correspondence has been very poor. My advice to any traveller is to think twice before booking at this hotel especially when the olympics will be using the grand stadium next yr. It’s disappointing for a large hotel chain that supposedly prides itself on making the experience memorable (there words not mine) to not take action and care about the poor experience a guest incurs especially when poor health and safety practice has been acknowledged. I include photos of room particularly the bathroom and hope this gives future guests the option to look further afield before making this hotel their choice.