Trova hotel a 3 stelle a Falls Church

Everything was great. Especially stuff was nice and helpful. Rooms are fabulous. 

Smaller hotel experience on the main drag in Falls Church. Had more of an Inn experience. The rooms were clean seems a little older but in good shape. Less expensive spot to be close to DC, about 20-25 min, with very reasonable rates. Lots of local restaurants nearby for dinner. The hotel also has a little bar and restaurant with other seating downstairs.

I stayed at this hotel because my fiancé is in the hospital and I live an hour away. When I checked in I gave a credit card for a 5 night reservation from Monday-Friday. Thursday I extended my reservation until Sunday and provided a second credit card for Friday and Saturday night. Saturday the housekeeper knocked on my door in the morning and asked me if I was checking out. I told her not until tomorrow (Sunday). A few minutes later my room phone rang and a man at the front desk asked me if I was checking out. I told him I was checking out tomorrow but I just found out I might need to extend my stay until Monday. Things were complicated with my fiancé being in the hospital so I wasn’t sure exactly how long I needed to stay. He told me he would just extend my stay until Monday and we could sort out the payments during check out. Sunday night at 9:30 PM while I was trying to sleep, the room phone rang. It was a different man at the front desk asking me about my credit card. I told him what the man said the day before. Then Monday at 9 AM the hotel phone rang and I was woken up by it and asked again about payment. I explained the entire situation again. He told me the man last night did not tell him he spoke with me. Then he told me there wasn’t a credit card on file at all. I told him I provided two cards. Then he said ,”Oh, I was looking at the wrong room. I see your cards now.” Then at check out I told the man (whom I spoke with that morning) again the entire story. He laughed. I told him I was annoyed and extremely disappointed about the entire situation. He laughed again. I didn’t have an issue with the room itself, but due to the constant bothering of calls and knocks on my door, their confusion with what I was telling them, no breakfast offered in the lobby, and the fact that I was laughed at, I am not sure I will stay here at this location again. Also I was charged a daily fee of $13.41 that I was not advised of during check in or at check out. This is just something I saw on my print out (I wasn’t even given a receipt I had to request one). This charge is shown as a “Falls Church Hotel Tax.” I have never heard of this, and I am upset I wasn’t advised of this prior to check in. No one at any point apologized for any of my inconveniences either.