Bridgewood House

I stayed at this hotel for a trip to Alton Towers. Throughout the stay staff were amazing any issues I had were taken care of right away, Staying on site gave me a discount at the bar on site a welcome extra. The room itself was great while a little hot the window was able to be opened quite a bit. While the building was on the older side apart from a few creaks I had no issues sleeping here. The bathroom was a small wet room the shower while small the pressure was great. I would not hesitate to stay here again the reviews don’t add up to what I experienced here.

I have not yet stayed at the Bridgewood, but I thought it was worth a shout out as to how the staff recently dealt with my last minute cancellation. According to the policy to cancel, I needed to do so by 16.30 the day before arrival, which I understand - fair enough, however the Theatre only informed me on the morning of my stay that they were cancelling the show due to Covid I phoned the hotel and they couldn’t have been nicer or more helpful, Stephanie said that I could just book another date, but as I didn’t have one from the theatre yet, she waivered the cancellation fee and I have had all my money returned. They could have easily just said - “that’s the policy” and taken the cash! Thank you Bridgewood