The Farmhouse Hotel and Restaurant

Visited today for the first time for a pre booked afternoon tea. On initially entering the hotel there was less than a friendly welcome from the female member of staff on the reception desk who first states we didn’t have a booking and then directed us to the terrace to speak to another member of staff. The pool area didn’t look anywhere near as good as the website photos with the edge of the swimming Pool really dirty and in need of cleaning. Food was average but very overpriced for what it was. I would suggest there are far better hotels on the island. We had visited today with a view to possibly booking a stay in the future however having seen the hotel first hand we won’t be doing that.

Extremely Disappointing Customer Service I stayed at The Farmhouse in Guernsey in May and while the property itself is lovely, the customer service I experienced was utterly appalling. I inadvertently left my charger behind and contacted the hotel shortly after. A member of staff assured me it had been found and would be held safely for collection. However, when I called back to arrange collection, I was informed that the charger had mysteriously gone missing. The person who answered the phone at reception flatly told me “it’s not my problem” and refused to provide either their name or that of a manager. When I requested to speak with someone in charge, I was dismissively told no one would make themselves available and to “send an email”. Frankly, this is disgraceful behaviour from a supposedly reputable establishment. I spent over £600 for a one-night stay, not including dinner and drinks, and one would expect a basic level of accountability—if not a gesture of goodwill, then at least a sincere apology. Instead, I was met with indifference and an appalling attitude. The treatment I received was shockingly poor and reflects a total disregard for guest experience. I will not be returning and would urge others to reconsider before booking.

We really enjoyed our stay at the Farmhouse and would definitely go back again and recommend it to others. The room was nicely appointed, clean and quiet. The restaurant, bars and garden areas were all really nice too. The hotel staff were all very polite, attentive and helpful

Brilliant hotel with the most amazing, friendly and helpful staff. Can't recommend enough.

If you want to stay in a lovely quiet area away from it all then the Farmhouse hotel is the place to stay. The room had everything we needed with a bed that could be made into twins. A lovely shower and deep bath. We also had a patio are and balcony on the 2nd floor with loungers & chairs. All the staff we met where happy and friendly. A good menu to choose from with food served in the restaurant, bar or on the patio. Its a super choice to stay while experiencing Guernsey.

Beautiful hotel. Facilities were great we loved the pool especially my 12year old boy. Staff were so friendly and helpful. It is quite expensive fir food and drink hut the quality was there. Breakfast was unbelievably good. We would all definitely come back