Antoniel Suites

非常乾淨舒適性價比超高，地段也好出門就是Bay 周邊餐廳也超多

房間隔音很差 前台服務員沒告訴我有免費咖啡和餅乾

This was my first time at Antoniel Suites. I arrived late at night after midnight from the airport. Once I arrived I found the door locked and nobody was at the reception. Initially, I was anxious and worried, not sure of what to do but then luckily I found a big note mentioning the working times of the reception and the numbers to contact in case we needed help. I called the number and I received assistance directly. It was my mistake because I did not inform the reception of my arrival time even though they had sent me a message but due to my busy schedule, I missed the opportunity to check the message and reply on time. In this context, while this is a negative point that a reception must be available 24/7 since standard hotels will have this in place, however, I am thankful to the hotel for the fact they accommodated my need immediately when I arrived despite the odd hour. Also, they were accessible via WhatsApp number/call. However, I do strongly recommend the hotel administration change this and instead have a 24/7 receptionist since it can be intimidating for people at the first instance to not find anyone at the counter and a door locked. In terms of the room's cleanliness, it was reasonably clean and the bed was comfortable. Also, the balcony view was the best part because I could keep it open at night and sleep instead of using air conditioning. In terms of the basic amenities, i.e., there was no toothpaste or tooth brush or water bottle or kettle so do not expect anything luxury. Whether I would stay here again, I am not sure because it did not fulfil all my requirements and from a value for money perspective no it does not deserve that much because there were minimal requirements in place, however I would like to thank you the staff because they were friendly, helpful to the best of their ability and dealt with guests with respect and utmost professionalism.