Kinnettles Hotel & Spa

The location of this hotel is fantastic, right in the centre of St Andrews and close to all the tourist attractions, bars and restaurants. The rooms inside the hotel are lovely. Well appointed and a lovely traditional Scottish look. The downside comes from the rooms across the road in the annexe. The room we had was right by the front door so you could hear everyone entering and exiting the building. Quite disappointing when you pay good money and don’t get told upon booking that you’re not actually in the main part of the hotel. I’d highly recommend NOT paying for breakfast. It is really not worth it. It’s actually quite a poor offering for a fairly decent hotel. Overall a nice stay. Just could have been better

Lovely room, but really shouldn’t have been more than £200 a night, room was across the main road in secondary building, breakfast was a disgrace, embarrassing, do not add that to your room bill, there are restaurants adjacent which offer breakfasts and could not be worse than what I paid for. St Andrews is amazing but when I return I will 1000% not be returning to this hotel.

Supposed to be a 5 star hotel, the room was filthy, so dusty and cobwebs everywhere. Do not recommend staying here if you want 5 star luxury. The restaurant, bar & spa all closed. Breakfast was not great, for a ( star you expect a choice of things to choose from. Don’t recommend a stay here if you are after 5 star standards, more 2/3 in my opinion. Exceptionally overpriced stay for what we received, highly disappointed and unable to speak to a manager. Says it all really.

Restaurant closed. Bar closed. Sauna and steam room broke so closed. Got annexe room on top floor with slopping roof. Two flights of step stairs. 1 chair to sit on. Bed uncomfortable. Breakfast low standard. 3 star hotel at best. Wouldn’t go again. Very overpriced at over 400 per night. On the plus side staff very nice. Location good and coffee out door area also good.

The hotel was perfectly located and Schola was beyond wonderful. She explained how everything about breakfast and the spa worked and even walked us across the street to our room to show us how the touch screen hotel information worked. The room was clean, spacious, and had everything we needed. She turned on the heater and we got ready and left for the exclusive use of the spa. The spa was great but be advised that there are cameras inside the spa. Sadly good sleep was not in the cards as the bed was extremely lumpy. One of us ended up sleeping on the floor.

A fabulous hotel and location. Exceptionally cozy with exceptional and thoughtful staff who take incredible care of you. The rooms are so comfortable and well appointed. We enjoyed every minute and will be back. Many thanks from the Canadian gals!

Stayed at the hotel whilst in St Andrews to watch the AIG Women’s Open. Hotel was ideally placed, room was very well appointed with nice seating area and excellent shower. Staff were very friendly on both reception and in the bar. Breakfast was good and had everything you would want.

We recently had a group of 16 stay here in 8 rooms for 8 nights and the experience was far from acceptable. To start, no golf clubs allowed in rooms and they are kept in a storage room that all guests have access to. I personally found this room open 3 times over our stay. For clubs and goods inside a typical bag exceeding 2k in cost, this lack of security is frightening. I asked about this and what they insure and did not get any answer from management. Moving on to the rooms. This is 2 separate buildings across the street from one another. Both have 3 floors and no elevator. They also have no air conditioning, which is typically no issue in Andrews, but open windows were needed every night during our stay. Consistently at 4am the seagulls land on the roof and start making noises at the level of a loud alarm clock. No way to sleep through this and can’t close windows unless u want to sweat. Stand alone ac units ? Nope. On to other basics - hot water. We had no hot water at least 2 times at night and in the morning. Let me say that the cold water in Scotland is shockingly cold. another 2 days we ONLY had HOT water. This is actually worse than only cold. No way to shower. And I’ve never heard of any problem like this… We stayed at the hotel the week of the open. The hotel does not have a cable package that had it on TV. I was told to go to a local pub to view the tournament. Moving to the “Spa”, I personally tried to get a massage for 3 of the days during our stay and no one was ever available. Had to go to another hotel to get this service. And lastly, I tried to contact the management of the hotel to discuss the many issues we encountered during our stay and never recieved a call back. So while this is a decent place to stay, I’d set the expectations at 3 star and only pay accordingly.

We had a very nice stay at the hotel. Room was spacious, clean with good size bathroom. Staff is very attentive and friendly. Breakfast was good. Located in a walkable distance to everything in the town. The only downside was that there are no elevator and with big luggages it was not easy to get on the third floor, but staff offered help.