Utente ospite
1 maggio 2023
We booked a golf trip with Pin High Golftravel for a 2 day stay at Golfhotel Vesper. Unfortunately there were too many things that went wrong on the way during these 2 days. Here they are : - on arrival we received the news that at one of the 2 courses there were only 12 holes open, and that golf carts were not allowed. As my partner needs a cart we took the option of playing Felderbach twice. But that was not part of the plan, we should have been informed plenty of time before we arrived. - my partner had been given the information that his garlic allergy was passed on to the hotel, however when the first course arrive he asked if there was garlic in it, and there was - we ordered a whiskey and we were given some time later a second one even though we did not order it. Obviously we could have complained, but I was not in the mood, so we paid for 4 whiskeys, which was more than 50 EUR. - On day 2 at the golfclub reception we were informed that we were booked on the course with 12 holes, that she knew nothing about a rebooking and that there was no way we could play the Felderbach course. Obviously this time I started a discussion and finally she phoned to someone else, who confirmed that we were rebooked. She did not even check our name for the time that we mentioned on the Felderbach course, it could have avoid all this unnecesary confusion. - At dinner my partner mentioned again his garlic allergy which seemed like a good idea, because I think they forgot. We order the wine card, but they forgot to bring it, and then we order mayonaise with the main dish and the same waitress forgot again. Having said all this it wasn't quite as bad as it looks here. - I found the golfcourse we played quite nice and in good shape - We were offered on day 1 to take pictures of the other course, which was nice, but then obviously on day 2 that other person said it was out of the question (but we did it anyway) - when the dish with garlic was taken back my partner received another dish - The waitress who forgot about the wine card and mayonaise offered an apology and said she just seemed to have a bad day - We had the creamy aspargus soup twice and that was very good Definitely it leaves a lot to be desired to offer better service and experience to hotel guests.
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