Holiday Inn & Suites Philadelphia W - Drexel Hill

I thought this was the hotel we stayed at previously but it wasn’t… so we had no other options at that time. The location was good for the Cincinnati jazz festival but the hotel itself reminder me of a motel. Need to be updated

The hotel was good the only thing I didn’t like was the pool had to have reservations and bout time I got there it was no more slots available and the bar and restaurant was closed. I also didn’t like how I had to ask for a new comforter because the other one had something on it and the one they gave me was this yellow itchy blanket it was not good. But I did love that they had dove products in the bathroom and the shower was nice.

Eravamo in città per un torneo di hockey, quindi di solito il budget è di $ 150 a notte, al massimo. A causa della disponibilità abbiamo dovuto stare qui e pagare più vicino a $ 250 a notte. Non ne sono contento da un punto di vista del budget personale, ma che bell'albergo. Prima il cattivo. Se viaggi con bambini, il segnale Wi-Fi è scarso nelle stanze e non potranno riprodurre i loro dispositivi sulla TV o nella stanza. In secondo luogo, sorprendentemente, la TV non è una smart TV, quindi nessuna app come Netflix ecc. Dovrebbe essere standard ormai. Il bene. Nascosto in una zona residenziale, quindi è bello e tranquillo. Grande parcheggio. Lobby e ristorante nitidi, puliti e spaziosi con un bel patio esterno. Personale simpatico e sorridente. Buona doccia, a buona altezza e pressione dell'acqua. Asciugamani più belli. I letti sono comodi, lenzuola e cuscini sono di qualità. Tutto sommato, non è spettacolare ma è stato bello essere semplicemente a proprio agio, non avere nulla da sminuire dal soggiorno e avere tutto come dovrebbe essere senza angoli tagliati.

Nel complesso, questo è un buon hotel in cui continuo a venire quando visito la mia famiglia a Philadelphia. Il personale è fenomenale, l'hotel è generalmente molto pulito al momento del check-in ed è abbastanza comodo per la maggior parte della città. Il mio problema più grande ogni volta che soggiorno è il servizio di pulizia. Anche se tolgo l'etichetta dalla porta, la lascio in un buon momento e li vedo sul pavimento, la mia stanza non viene mai pulita a meno che non mi fermi effettivamente alla reception e richieda di uscire. Ha iniziato a lasciare le carte sotto la tua porta per farti sapere che si sono fermate, sfortunatamente, le hanno infilate sotto la porta dopo che hai già lasciato la tua stanza. Quindi, in sostanza, lascio la stanza, nessuno è venuto per le mie etichette dalla porta e quando torno come una carta sotto la mia porta. L'hanno fatto due volte durante il mio ultimo giorno e ho dovuto lamentarmi alla reception. Ho soggiornato lì per più di cinque giorni e la mia camera è stata pulita solo una volta e ovviamente su richiesta. Sebbene l'hotel sia tornato alla normale operatività, questo è ciò che manca. Anche in questo caso il personale della reception è eccezionale, il mio check-in in camera è generalmente pulito e quando chiedo cose le ho ottenute abbastanza rapidamente. Continuerò a rimanere quando sarò a Filadelfia, ma vorrei che facessero qualcosa per le pulizie. .

I hosted my 65th birthday celebration at the hotels Streetlight Kitchen and Bar. The event was a success. The event Staff was very accommodating in a professional way The service and the food was outstanding. I would highly recommend this place. It’s like a hidden gem in Delaware County, Pennsylvania.

Absolutely floored at how nice this hotel was, especially for the price and location. Customer Service was 15/10 Very comfortable rooms. Restaurant was great with delicious food. Breakfast was a small but good buffet. First time I ever saw a hotel with a pool that was wheel chair user accessible. You also got the pool by appointment so you would get the entire pool to yourself. We went on a Saturday and there were two weddings and 2 party events but our floor was dead quiet all night. The hotel lobby space was big enough too that it never felt too crowded or anything.

The hotel is very disappointing. We have stayed in a VRBO and two hotels in the last month and I have given stellar reviews for all of them. This place, however, does not compare the the price we had to pay. We stayed in a king suite and the bed is extremely comfortable and pillows are wonderful. However, the A/C unit in the master bedroom sounded like a airplane taking off every 15 minutes. I turned it off and it still sounded like I was outside of the airport.. Therefore, I slept on the pull out in the Living Room. The one day we were in our room until 11:00 housekeeping did not return to clean or replenish towels. There were only a handful of cars in the parking lot from Monday until tonight (Friday) so they couldn't have had an overload of rooms to clean so we went to front desk to get clean towels. The floor that is linoleum in the kitchen area I assumed clean until my sandal was stuck to the floor. When I used a Lysol wipe on the floor, one sweep across and completely black. No paper towels in the kitchen so you have to use a bath towel to dry your hands. The room and bathroom is very nice though. Only one elevator working the time we were here, even though it didn't really matter since I think we were the few staying here. Ice Machine broken. Breakfast cost a fortune it is an order from menu. If you don't mind spending $12 on two eggs, bacon and two pieces of toast. Buffet is only on Saturday and Sunday for $16/each. To go into the pool is by appointment only. We have family in this town so this was chosen for convenience. It is a beautiful hotel and fairly new just not accommodating like you would think for $1,500 for four nights.

The hotel is well maintained with a great restaurant. I was actually pleased with my stay until I had the misfortune of meeting Keith at the Front Desk. Keith is one of those types of people who think they have power and loves to say no. He's rude, disrespectful and apparently doesn't know how to treat a Diamond Elite when they stay there. He tried to deny me something that I knew I was entitled to. He attempted to prove me wrong only to be shot down by a manager. I'd advis the hotel to move him into a position that did not require him to interact with guests. I would never stay there again as long as Keith is employed there. How many other guests have been victimized by Keith and never said anything.

Great hotel in a fantastic location and amazing service. Rooms are very nice, clean, beds are super comfy. Hotel is short walk away from a trolley train station, which we took both days when going to Philadelphia city centre. I really cant recommend this place enough, fantastic, thank you.