Hotel in zona Parco nazionale di Zion, Springdale

My family loved our stay. Very comfortable beds and pillows. Delicious cookies upon arrival. Dishes available to use in microwave. Hot tub. Large bath towels. Outdoor chairs. Great location for early morning Narrows hike. Perhaps I would stay further away on another stay if it was more affordable and I wasn’t hitting the narrows first thing in the morning. But very happy we stayed here on this trip. There is also a coffee shop nearby and you can order a bagel as a small breakfast.

Arnold, il concierge e il desk front, ha fornito un servizio eccezionale e di alto livello, egli era disposto a aiutare a pianificare il mio itinerario e ha offerto preziosi consigli all’interno nei luoghi migliori per visitare e nelle migliori tracce da camminare. Non posso sottolineare quanto sia stato impressionato con il suo entusiasmo, la sua amicizia e la sua vera ospitezza, mi ha fatto sentire come un ospite di valore e mi ha fatto davvero andare di sopra e di là per rendere il mio viaggio speciale. E' evidente che hanno priorità alla soddisfazione degli ospiti e cercano di creare memorie durature. Sono grato per il servizio eccellente che ho ricevuto e non posso aspettare di tornare!

滿足需求，以後會繼續住

La suite è grande.Il bagno è stato spinto da un personale igienico di mattina con un'auto pesante per tornare indietro.Il rumore è grande.

Soggiorno di due notti a Springdale nel nostro tour dei parchi in auto. Provenienti da bryce canyon abbiamo visitato zion. L'hotel è composto da palazzine a 2 piani. Noi eravamo al piano superiore (accessibile solo tramite scale) con balcone accessoriato dove ci siamo rilassati alla sera, bevendo una birra e mangiando cibi pronti acquistati al vicino market (prezzi cari), utilizzando il microonde della camera. Le camere sono spaziose, bene arredate, pulite e confortevoli. C è anche una piccola piscina con angolo idromassaggio; molto gradita di ritorno dalle escursioni per un fresco bagno. La colazione si fa nel locale bar distante pochi metri a piedi. Il menu è vario, le porzioni generose e tutto molto buono. Mi ricordo ancora l'ottimo pancake a tre strati ! Debbo però dire che i camerieri erano molto più attenti alle mance, chieste piu volte con insistenza, che al servizio. Le avremmo lasciate comunque. Il personale alla reception dell'hotel è stato molto cortese, veloce e disponibile.

La “stanza” era in pratica un bunker con una sola finestra buia che dava su un portico buio sulla strada principale. Il condizionatore era rumoroso e singhiozzante. Il gestore, personaggio che parlava un inglese difficile da capire (ho un Certificate of Proficiency in English) e faceva solo battute pseudofilosofiche inutili, non ha potuto o voluto cambiarci stanza. Siamo andati via perdendo il pagamento anticipato, ma pazienza, Zion va vissuto dormendo in una camera degna di questo nome, non in una grotta. Abbiamo trovato una stanza meravigliosa in un altro albergo per una cifra inferiore a quella che questa struttura ci ha praticamente rubato. Tra l’altro, la colazione era prevista dalle 7,30 in poi, mentre nei parchi solitamente si comincia a visitare e camminare presto, per evitare il caldo

In August 2024, our family stayed at the Hotel DeNovo. When we checked into our room, it was apparent that the room had recently been renovated. In fact renovations were still underway in the main building. After dinner we attempted to watch television. When we turned on the tv, it was obviously damaged. Since the room was so newly renovated, we speculated that the unit had been damaged during the renovation or installation and that we were among the first to stay in the room since the renovation. We called the front desk to let them know that the television was damaged. They offered to send maintenance, but in our experience that isn’t usually a fast process, so we said it wasn’t necessary. We were only staying for one night and didn’t want to be kept awake waiting for a repair. We thought we were being polite, understanding guests by alerting the hotel to the problem so they could fix it before the next guests checked in. When we got home from our trip we discovered an $800 charge on our credit card from Hotel DeNovo. A call with the hotel led us to Ben Cyr, who identified himself as the manager, even though he later admitted that he is actually the Director of Guest Relations. He was immediately hostile and started throwing around phases about the television being “smashed” and acted like there was shattered glass scattered around the room. This wasn’t the case at all. The damage we saw to the television was only obvious when the television was on. He made up more lies, saying we refused to allow maintenance into our room. He tried to intimidate us by saying that he would involve the hotel’s attorneys. He provided further alarming details, claiming that the maintenance manager was in our room right before we checked in and that he was back in our room while we were still on site “in our car” after checkout. This whole situation reeks of a set up. Why would they be watching our family and monitoring our every move? It sounds like they knew the television was damaged when we arrived and were just waiting for us to leave so we could be the suckers that they made pay for their renovation. This situation is distressing for a number of reasons. The Hotel DeNovo has charged our credit card for damage that we didn’t cause and now we are left in the situation of having to prove our innocence to get our money back. How are we expected to prove our innocence? We travel a lot and have stayed in hundreds of hotels. In fact, I have been a Diamond Hilton Honors member for over a decade. There are frequently problems in hotel rooms. There are scrapes on the walls, poorly done renovations, and, yes, televisions that don’t work. Hotel staff doesn’t accompany guests to the room upon check in to allow the guest to make a list of the issues to “prove” the state of the room upon check in. Guests rely on the hotel to have a level of honesty. We have never had a problem like this before. We have brand loyalty to Hilton for a reason. It is supposed to provide a co