Village West Resort & Hotel

The staff was friendly, but the room was FILTHY. Food, wrappers, empty beverage containers... sticky surfaces clearly not cleaned, the bathroom sink wasn't cleaned and neither was the bathroom floor!! It sounds like I am exaggerating, but I am NOT! I've never seen anything like this before. Also, the hotel property is in a state of disrepair. It looks half-abandoned.

Paper thin walls, very noisy, beds are hard as a rock, very outdated and needs more upkeep. Not worth the $100 dollars a night.The staff for the most part were nice.

Beds were really hard, not to confortable. Room was not stocked with towels and could be cleaner. Staff was so polite and helpful.

Initial greeting at check in was poor and not aware of how ******* finance works, no wifi in the room, small tv, fire detector falling from ceiling, sink faucet leaking, no outside door locks, shrubs overgrown, towels old/worn, and overall VERY VERY OUTDATED vintage 1980's. Although the area is great (Okoboji), this room and amenities (or lack of any) is not worth the price paid. I would estimate a $85-90/night would be more appropriate.

This hotel is one of the worst in which I have stayed in a long time. The entire facility is extremely run down and dirty. The room furniture is dorm-room quality/condition, and the bed featured a thin mattress and plastic covering and a bedspread that is straight out of the 80s. The restaurant was closed (in a tourist town on a holiday weekend), and several public bathrooms were out of order, as were half of the games in the "arcade". I would not have sat in that hot tub on a dare. WiFi is only available in the lobby, not in the rooms, which don't feature any appliances like a refrigerator or a microwave, despite being nowhere near anyplace to buy food. The only bit of updating was a small flat screen tv. Frankly, I was a little surprised it came with cable stations. The "beach" is small and quickly crowded. The water's edge is maybe forty yards in width. In four days I didn't see any sign of a housekeeping staff anywhere. There were a lot of threats of additional charges for leaving the room in "excessive disarray," but I saw candy wrappers up on top of hallway lights that had been there long enough to support cobwebs. If I had gotten this room at a serious bargain, I could have perhaps looked past the shabby condition and hall monitor a**osphere, but I paid the more per night ($220 on average) than I would have at a chain hotel that would have provided 21st century accommodations. Unless you are desperate and this is the only option, do not waste your money.

What I liked: - staff was courteous and friendly - boathouse bakery had nice breakfast at reasonable cost What I didn't like: - Weird power outlet wiring in room - single light switch controlled power to all outlets except the bathroom so in order to charge devices overnight we had to unscrew lightbulbs. No information available about this. - Wifi only available in the lobby.

Has three separate pools and a beach. Beach was nice but as a whole basically everything else on property is outdated or doesn’t work and staff shows a serious lack of effort or care for the guests. To the point of the owner actually approached us and at least one other couple, that I know of throwing a fit and a temper tantrum about parking while yelling and swearing at us while I had my daughter with me and was trying to back into a spot to unload items. Rooms were musty and had not been cleaned as there were crumbs everywhere. The bedding had multiple visual stains. Called front desk at 9:00 am to get clean towels and at 9:00 pm still had not received any even after offering to come get them. Finally a staff member after groaning about it brought three towels and said he was sorry that they were short staffed. I could go on, but I will just say that for almost $300.00/ night I would look elsewhere…!

The room was dirty. Cheese popcorn on the floor next to the bed. A used washcloth on the floor in the bathroom in between the tub & the toilet. Black marks on the sheets (like from a suitcase)? The restaurant/bar was closed until further notice. However, the staff at the front desk were very friendly and helpful.

The A/C in our room kept shutting off. The pillows on our beds were pretty flat. Indoor pool wasn't too bad. The hot tub had peeling paint. Entire resort is kind of run down.