Royal Calisto Hotel

PLEASE TAKE THE TIME TO READ!!!!!!!!! After staying in this hotel, I can definitely say this was one of the worst experiences i’ve had. Dont be fooled by the nice decor and design of the hotel. The reality of it all is it is a decently renovated hotel with horrible arrogant and EXTREMELY rude hotel staff. The issues began the second I stepped foot into the hotel and was greeted by the receptionist who gave my friends and I attitude and was not welcoming at all. We stayed in one of the penthouses. On the surface the room looked okay, but after looking around all of the problems quickly became evident. For starters, the toilets in both bathrooms kept breaking and weren’t able to be flushed. One of the showers on the second floor had a huge window with no curtains, looking over the city of Sozopol and the hotels around us. It was extremely uncomfortable to shower there because this meant that everyone around can see you showering. Extremely disturbing…. On top of that out balcony was constantly flooded due to the leaking AC. ( I will attach pictures). These however were not the main issues. We decided to eat lunch at the hotel restaurant one of the days. WORST MISTAKE EVER. After ordering three Shopski salads we found MULTIPLE hairs in all three of them. We told the waiter to which he proceeded to grab our salad DIG INTO IT WITH BARE HANDS AND PULL OUT THE HAIR, saying “its not that big”. I have never been more disgusted in my life. We told him to remove the salads and we did not ask for new ones. The rest of our order was also messed up. When asking for the bill we noticed the salads we did not eat for obvious reasons were included in the price. We calmly explained to them that we will not pay for them to which they laughed in our face. We ultimately decided to speak to the manager of the hotel. The lady at the reception ( again with attitude) told us she is the manager and said “I dont see the issue here, you got your money back so who cares?). I believe that as a hotel manager you would at least apologize to your hotel guests, but that was not the case. The hotel staff made it seem as if it was our fault. We decided to move on and just enjoy out vacation but the problems do not end here. My friends and I spent our days on the beach and would leave the AC working in the rooms so we can come back to a cool room since it did get very hot given that the room was on the last floor. After coming home from the beach, one day, we noticed that the power card was removed. All of our ACs were turned off. We went down to the receptionist and asked why the ACs were turned off to which she told us the owner of the hotel noticed we left a window open and were wasting electricity. They could have easily closed the window. Someone had also gone into our room to fix something on our balcony and we were not informed about this. I believe that when someone other than the cleaning ladies are entering the room I am paying for with all my belonging inside, I should

We spent 4 days in the hotel and definitely there are things that can be changed for the better. Rooms are nice and ours was properly cleaned from the previous guests. It’s close to two beaches and high street. In the hotel T&C’s is written that sheets are changed if the stay is for more than 3 days, but I think pillow cases needs to be checked and changed if needed no matter how long you are staying for. The pool was nice and clean. Breakfast was same every day and things like fried bread slices and scrambled eggs were not kept hot so you end up eating them cold. I think it will be good to include other foods as pancakes, mekici, granola, etc. There was Nescuik and plain cornflakes but again there was only cold milk for them. When you do the booking with included dinner no where is specified that it will be a la cart and there’s no published weekly menu. You expect to be like the breakfast many things and you choose and serve yourself or at least to have a cart menu with 2/3 different options for starter and main but unfortunately no. They didn’t think of fussy eating people, people with allergies or vegan/vegetarian people and there’s no option to change your dish if you are one of these people. Huge red flag is that your dinner starts to be served at 6pm no matter if you are on the table or not therefore it stays cold outside where fly and other insects are visiting your plate. Mains are being portioned and served cold. The restaurant’s staff is uninformed as they cannot tell you what will be for dinner 1 hour before they serve it. Also they obviously didn’t have experience in waitressing. The hotel is not adjusted for people with physical disability. We’re not going back as I think for the same amount you can definitely find better.