Laguna Beach Resort & Spa

We have recently returned from a holiday at the Laguna Beach Resort and Spa for which we paid extra for all inclusive. What we received was nothing like we were told. 1. There were no pizza or ice cream available anywhere. 2. Very limited what was available at the snack bar, just some biscuits that were the same all week and some open sandwiches. 3. Jacuzzi and indoor pool were unheated switched off on the 15/9 2 days after we arrived and we had 5 more days to stay. 4. Food was cold at every meal everyday, we went into the restaurants at 1145 and the food was already out and we weren't allowed in until 1230 there was no heat on the food. 5. Carpets were very dirty in the main areas and bedrooms. 6.Bathroom was very dirty specially round the taps and inside the shower. 7. Staff not very friendly, concierge was very pleasant. 8. Bed linen and towels were vey clean. Overall very disappointed with the holiday and was glad to come home.

I know it's near the end of the season but that's no excuse for the lack of amenities available. The indoor pool and jacuzzi are not heated. Food is running out and not replenished ie tea bags, coffee machine not working, no ice cream or pizzas in afternoon. The food is always cold and poorly cooked. The beach is dirty and not looked after. Half the sunbeds are now chained up for the winter. The bathroom is very dated and in need of repair. On the whole an awful place in a very dirty area with nowhere to walk

Update, I wrote a review previously, my handbag and ring was removed from our room by a staff member and although the hotel confirmed they had them, they have not returned them after more than 30 email requests. My latest request was today, no response and no return of my property. (August 2023 to April 2024). Would not recommend.

We arrived about 9pm after a long day’s travelling from Scotland so we were both very tired my pregnant fiancé especially! The receptionist told us the restaurant was open till 10pm so we went up changed and came back down to get a quick bite to eat before bed. The restaurant closed at 9pm and the waitress was rude and escorted us out! We then went back to reception and she then said yeah it’s 9pm not 10pm they stop serving! As my fiancé was pregnant and she had to eat I went across to the petrol station and bout a sandwich and some crisps to keep us going till breakfast. After a couple of days I noticed the air con wasn’t chilling the room down and any shape or form so I complained to the reception staff. They told me to come back when staff had changed over…….. Went back the next day and complained again and they said they would call the technician. 3 days have past and went to complain a 5th time tonight and she just said we will call the technician again! I’m currently in a boiling hot room with the balcony door open with screaming children outside!

Pool was the best thing about this holiday. Unless you were full board, only a couple places nearby to eat at. I had a handbag and a ring (they were cheap) removed from my room and although I reported it to reception they were not interested. Disappointed and would not recommend or come back again.

The hotel was very clean. The non slide pool was quieter and more room with sun beds, We spent all our holiday here. The small slides for young children looked great fun but the water coming out was so harsh that my 4 year old grandson would not go on the slides, which was a shame because he would have loved it. The lifeguard around the pool I had a big issue with, he was creepy and 1 point he took my grandson’s swim suit off so he was naked and he watched him continuously. The room was ok but the aircon was crap. The breakfast was good, everything you could want, lunch was better at the snack bar but evening meal was not good, very repetitive, pork and chicken and I had to put it in the microwave to warm it up. The restaurant staff very miserable and pushed their way through. A lot of people were conned with the drinks in the mini fridge as they thought it was free. The blond barman at the pool was great and the bar staff in the hotel were good. The entertainment team were very good, we saw a couple juggling and the banter between them was very funny and the guy who did Queen was excellent. There was a bar just outside the hotel which had great atmosphere and very cheap