brianwF5383VT
29 novembre 2024
My brother, sister and I visited for 2 days as part of our annual get together. Whilst the total cost of the 2 day break ( including 2 evening meals) was not cheap, the whole experience certainly resulted in value for money. Upon entering the hotel ( I use a mobility scooter), we were greeted by Dawn, receptionist manager who personified professionalism. She was, and remained, genuinely interested in ensuring all our needs were met throughout the stay. She was friendly but not overbearing and her attention to detail was exemplary. The 2 evening meals were also of a high culinary standard, service efficient but not officious complemented by an impressive wine list. The garden rooms were clean, well presented and spacious. Breakfasts were served again by friendly, engaging and genuinely professional staff, particularly Michelle whom we all singled out as the summation of our experience at the Swan Hotel « efficient, friendly, highly professional and attentive, underpinned by a motivated and committed staff team. Well done to all!
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