Mantra on View Surfers Paradise

Very old amenities, cabinets are broken. Sofa, table and carpets are quite old. Very thin curtains, doesn’t block any light in the morning. Barely any blankets for this weather, had to turn heater to 27 to keep warm at night. City view room gives us this view… Only good part is the location, close to tram station and beach.

I saw some guests on the Reseption who try to leave to hotel earlier a day or two. First of all the Reseption staff are not attention of the guests who are waiting a long time in a queue. They learn a new staff taking by phone but for those who stay in front of them they are not care! They didn’t want to make a refund for the parking until we asked! So rude! The management should pay attention to this! The reception is a face of the hotel !

Called the hotel to advise of our late check in. Had been driving 16 hours and had a snappy receptionist check me in. The process was unusually long and was not given any information of carparking or breakfast (which was included). The girl at the reception failed to provide basic information on the hotel such as wifi, carpark, breakfast and amenities. This was just before 1am so I decided to let it slide. At about 2am, I rang to ask for toothbrush kit and shower cap and she had come up to the room and said that there’s no toothbrush kit and to go to the convenience store where it will be cheaper for me. Now I’m confused, what an odd comment to make, I didn’t realise I needed the cheaper option but okay. I then advised her that I had food being delivered and requested if she could bring it up to the room. She said yes of course and advised me to inform the delivery driver to drop it off at reception to her. I did exactly that and received a call minutes later, asking me to come down to pick it up. Clearly, I’m confused as we literally had this conversation less than 10 minutes prior. She asked me to come down and when I asked if she could bring it up as discussed, she asked me if I was about to take a shower. I said as a matter of fact, it is and then she said yeah well you have to come down. At this point I’m beyond irritated because firstly, what a bloody odd question to ask a guest at 2am in the morning. I went down and got it myself, have no issues with doing that but definitely have an issue when I was advised otherwise and then met with such poor service. Been to so many hotels and have had no issues, first time experiencing such poor customer service, unprofessionalism and attitude from what was meant to be a warm and friendly reception staff. Next day, staff were great and breakfast was adequate with the basic breakfast variety.