Oaks Melbourne Southbank Suites

When we arrived, we had an issue with our room—the balcony door wouldn’t lock, and the balcony was somewhat accessible from other apartments. Concerned for our belongings, we asked if we could change rooms. The front desk staff were extremely accommodating and kindly offered us a free upgrade to a higher-floor, two-bedroom apartment. Unfortunately, when we arrived at the new room, the second bedroom was locked and inaccessible. We didn’t bother raising it as we hadn’t booked a two-bedroom apartment and didn’t really need the extra space. However, we are starting to feel that the rooms are becoming a bit... dated. There’s often a musty smell when we check in, and this time, we found someone else’s socks in the dryer—after drying some of our own clothes, which wasn’t pleasant. A little more attention to cleaning between guests and ensuring faults are properly addressed would go a long way. Sadly, this experience has left us considering other accommodation options for our next stay—something we wouldn’t normally do, as the Oaks’ location is fantastic! That said, I want to reiterate that the front desk staff were absolutely lovely and very accommodating.

location is goodlocation is goodlocation is good

Front desk very friendly and helpful. Apartment big and spacious. Very convenient, walking distance to free tram zone.

After checked in but the heating was not working! Waited about an hour to change to another room. Should have checked the heating before.

環境：窗外景色很美 位置：位置很好，去火車站很近，走路去哪都很方便，剛來也很好找到 服務：前台態度還可以 衞生：感覺灶台清潔的比較一般，無法還行 設施：總體不錯，但是wifi衹能連結三個設備，房間沒有空調，不過樓層低的話要穿過停車場才能到達房間

乾淨整潔，地標位置，服務周到，非常陽光明亮的房間！設施特別適合商務或者旅遊，洗衣，做飯，衞浴都很不錯。