Hotel in zona Sam's Club, Southaven

I had a girl's weekend planned with family . I booked a suite so we would have plenty of room. When I arrived, I was told that they didn't have my reservation. I had received an email confirmation the day before so I showed that to the desk clerk. She said she still didn't have a reservation for me. I gave her the confirmation number again and she said, ”I told you we DON'T have a reservation for you!” I stated that you do and again gave her all the information. She then said my reservation had been canceled because my credit card didn't go through. When I asked what credit card, I then realized that the card had been compromised a few months ago and reissued. The compromised card was the card on file with my HIG rewards. Didn't even think about changing it on my profile.) I then asked why I wasn't contacted and she said she wasn't on duty and had no idea. I again stated that I couldn't believe my room was canceled without notifying me. She got an attitude at that time and said she told me that it wasn't her. I then asked if the suite I booked was available. She said no. I asked what was available. She said a double. I asked how much. It was $80 more than the suite I had booked. I stated that that didn't seem fair. She then got an attitude and let's just say that she definitely needs a course on how to provide ”good customer service.” If her attitude represented the attitude of others that worked there, I'm happy that my reservation was canceled. After that encounter, I left and went to a Hilton property, which I should have done in the beginning. They were extremely nice. Gave me a discounted rate because of everything that had happened. Shame on you Holiday Inn for not being more customer friendly. Shame on you for not contacting me before you canceled my room. I would have happily supplied you the new card #. Instead I was treated horribly by a desk clerk.

Ok. Needs to improve breakfast. No toast. No oatmeal. Premade breakfast sandwiches. The only yogurt was the Yoplait original red container that was packed full of sugar. Lots of carbohydrate choices. Not much protein. Bathroom was outdated with large, heavy glass doors. There are a lot of hotels in the area.

還可以， 設施：不是很舊

Il terzo piano è vicino alla stanza, c'è un rumore, c'è un passo di piedi sopra, e si stima che il peso non sia leggero.E'bene che l'ambiente circostante sia relativamente tranquillo, la gita è stanca e facile da dormire. Il colazione va presto, e il resto inizia a non essere sufficiente alle 8:30. Dopo il trasferimento alla città, ho scoperto che c'era un'uscita nella parte meridionale. C'è un obiettivo, la casa di waffle dall'altra parte della strada.

La Guest House era bellissima. Mi sembrava di entrare in una scena di un film. Posto molto bello. Hanno un cinema con film gratuiti di Elvis ogni sera, il cibo era eccellente e il servizio era eccezionale. La posizione è ottima e molto sicura. Consiglio vivamente a chiunque nella zona. Vorrei che potessimo rimanere più a lungo.

This was the third stay at this hotel in a year where I had the same experience of having to unload a week's travel luggage for my wife and I from my car with no luggage carts available from the hotel. This hotel with over 170 rooms only has a total of 3 luggage carts and they are never available as the lucky few who snag one keeps it in their room so they will have one when they go to check out. The local workers are embarrassed about it and one of the front desk workers kindly volunteered to help my wife and I unload the car by hand and carry each piece to the elevator and room. I don't see this issue as just a local problem, it is a HILTON problem that they won't address, and it is ruining their reputation. I just cancelled out all of my current reservations at the Hilton Garden Inn and it will be many moons before I ever book at one again. I wanted to upload a picture of one of their luggage carts but I never saw one the whole time I was there.

Molto bene!