Hotel in zona Athletic House, Southaven

Sono rimasto in questo hotel con mia figlia il fine settimana scorsa 7/29. Eravamo davvero stanchi quando siamo arrivati e siamo andati a letto. La mattina dopo ho capito alcune grandi questioni e ho parlato con l'ufficio del fronte. Ho anche mandato video e foto al direttore di custodia che era in servizio. Era molto scusata e così la signora lavorava al divano di fronte. Ma quando il direttore, penso che il suo nome fosse Corey, uscì.... La sua atteggiamento era orribile. In realtà, non sapevo che fosse il manager prima che lo vidi camminare, ma quando ho detto ”Buongiorno”, si è appena mantenuto camminando. Quindi forse aveva un brutto giorno... INDICATIVO, non è colpa mia. Mi ha offerto di dare alcuni punti, ma per la questione che avevo, che non era sufficiente!! Non ha fatto alcun sforzo per fare altro, anche dopo aver espresso il fatto che non ero felice. E l'ho detto in modo bello, ma ho ricevuto nulla, ma una cattiva atteggiamento in cambio!! Non condivido il video qui, solo perché la signora del colazione era eccellente... e il lavoratore del desk front era un dolce..... Ma quel manager era il peggio 👎🏾

I had a girl's weekend planned with family . I booked a suite so we would have plenty of room. When I arrived, I was told that they didn't have my reservation. I had received an email confirmation the day before so I showed that to the desk clerk. She said she still didn't have a reservation for me. I gave her the confirmation number again and she said, ”I told you we DON'T have a reservation for you!” I stated that you do and again gave her all the information. She then said my reservation had been canceled because my credit card didn't go through. When I asked what credit card, I then realized that the card had been compromised a few months ago and reissued. The compromised card was the card on file with my HIG rewards. Didn't even think about changing it on my profile.) I then asked why I wasn't contacted and she said she wasn't on duty and had no idea. I again stated that I couldn't believe my room was canceled without notifying me. She got an attitude at that time and said she told me that it wasn't her. I then asked if the suite I booked was available. She said no. I asked what was available. She said a double. I asked how much. It was $80 more than the suite I had booked. I stated that that didn't seem fair. She then got an attitude and let's just say that she definitely needs a course on how to provide ”good customer service.” If her attitude represented the attitude of others that worked there, I'm happy that my reservation was canceled. After that encounter, I left and went to a Hilton property, which I should have done in the beginning. They were extremely nice. Gave me a discounted rate because of everything that had happened. Shame on you Holiday Inn for not being more customer friendly. Shame on you for not contacting me before you canceled my room. I would have happily supplied you the new card #. Instead I was treated horribly by a desk clerk.

This was the worst Marriott stay ever. The pictures look nice but I’m person it was extremely small. There’s no restaurant. The front TV buttons and remote barely worked. The sofa bed is not a double and very thin, found a goldfish underneath the mattress. The bathroom was picked up but not clean, the toilet paper was left from previous guest an only one extra roll was left to replace it. The bed sheets were not washed, there was static when moving them, the pillow cases were wrinkled and stained. I will be emailing corporate but this property is a disgrace to the Marriott name. Front Night staff and Night kitchen person was very nice, helpful and respectful so they’re not to blame. I will never stay here again with my money

Great experience! Will definitely stay here again. Hotel was nice and clean. The drink and snack hour was amazing each evening, breakfast was delicious and had lots of variety and the Manager, Brad, went above and beyond to make sure guests were happy, talked to everyone, cleaned tables and anything else that needed doing.

還可以， 設施：不是很舊

NiceHotel besthotwatersmimingpool pulito buon letto ci fa dormire bene buon grande colazione 🥞 Mi piace grave 😋