Premier Inn Southampton (Cumberland Place)

我的耳機遺失了，明明我的手機上顯示就在那裡，但是酒店不給找也不負責的，我去尋找耳機態度趾高氣昂，誰點誰怨種，沐浴露和洗髮膏都是一個不知名液體

比較衞生，房間不算小，床比較舒服，早餐還挺好吃，質量也挺好。

I really enjoyed my visit to Cumberland Place. All of the staff were super friendly. The food was superb and tasty. There was a good selection of drinks on offer. I felt very welcome and nothing seemed too much from the staff. I will definitely be returning.

Chose this hotel as it was near to the train station and cruise terminal. 15-minute walk from the station. Friendly check-in. Room clean, fresh, and spacious for 3 people. We ate out in the evening, literally 5 minutes away. Sat in the bar area on return for a couple of drinks. Staff were attentive and friendly. Chris behind the bar seemed to be doing other duties like reception, and he was friendly and chatty. Had breakfast in the morning, and it was all good. Fresh and hot with a good selection. Staff booked us transport to the cruise terminal, all good with no issues.

3 night stay in a nutshell. Night 1, terrible night sleep due to 2 issues in my room, I was moved room, however I wasn't asked what was wrong so the issues will remain for future guests. Day 2, very disappointed in breakfast, poor quality ingredients and limited choice. Premier inn breakfast used to be a treat (nostalgia has me thinking of it like the size of a wagon wheel/cost of a fredo when I was a kid). I cancelled breakfast for days 2 and 3 but this hadn't been actioned by the time I left the hotel. Night 2, TV in my new room was not working, I was given another remote by reception but this didn't solve the problem. Night 3, member of staff came to my room to look at faulty TV, couldn't fix it, I was offered to move room again, however given the first rooms problems and that it was after 10pm, I declined. Lastly and my favourite (!), around 7.30am while I am in the shower I hear someone enter my room. I leave the shower and no one is there, just as I start dressing the door is opened whilst I am stood completely undressed by someone coming to fix the TV. No knocking, nothing. Failures at this hotel in the kitchen, room maintenance, reception/customer service but the location is excellent

Very good experience as ever . The breakfast excellent Staff brilliant The bed provided a good nights sleep Would recommend this hotel as provides real value for money in a city centre ( only comment, rooms due for refurbishment) Good hotel , central for all city amenities