katrina B
29 ottobre 2023
My husband and myself have stayed at this motel several times over the past months and apart from some minor cleaning problems the place suited our needs very well. However, when I booked a week before my arrival this time, I requested the same room as we had used before. I was assured that the room would be waiting for us. My Granddaughter had picked me up from the airport and driven me to check in. (My husband was on a later flight) At that point I was told that our room was not available and was offered a single room with a single bed. I pointed out that that room was not fit for our purpose and asked where my husband would be sleeping. Using extremely aggressive and disgusting language I was told to take the room or vacate the premises. I consequently requested that our card details be deleted from his records. This resulted in a profound NO. Followed by; “if you give me a bad review it will cost you.” I took this to mean that he would access our credit card as punishment for a bad review. At this time, I was extremely upset and crying. He told me again to get of his premises and called the police as he said we were trespassing.
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