Alexander Apartments South Shields

Do not book this apartment. Personally, it seems like a scam. The apartment didn't send me any check in detail unless I paid a £100 security deposit. The link that was sent to pay the deposit wasn't secure, nor was it mentioned anywhere that this step needs to be followed before checking in. Normally, and I've stayed in many hotels and apartments, deposits are usually paid upon arrival, not before check-in. Do not be fooled. Trip.com were excellent in providing me with a refund.

Booked this for my daughter 2 adults 4 kids. What a disgrace this is not suitable for 2 adults & 4 kids place is scruffy dirty it had not been cleaned no sheets or quilt cover to go on the kids bed what a disgrace going to report this company so no one will have to go through what we have we don’t live like this at home so won’t & it’s definitely not acceptable when your paying to stay some where it was like someone had just got up & left to left us move in for 2 days left all their muck dust & mess what a disgrace Don’t waste your money but I will be reporting you

My friend booked this hotel 6 months in advance of us attending the Bruce Springsteen concert for tomorrow. He has received a message from the hotel today cancelling our booking saying it was overbooked due to a technical error, then it appears to book online at 8 times the price!!!! So the hotel has clearly cancelled bookings to relist them at a massively inflated cost, leaving customers who are travelling from down country without accommodation for the event with 1 days notice. Absolutely disgusting way to do business - out of principal I will never book this hotel again. Maybe if we all did the same they would stop these underhanded practices.

Poor customer service, wanted a £300 ‘security’ deposit which wouldn’t be returned for 7 days and photo ID for a 1 night stay. This information is not easily available before you book and I pointed out that the accessible info states under prepayment “ You don't need to prepay. However, to guarantee your booking, the property may temporarily hold an amount on your card. This test payment will be returned to you”. I queried the amount and the insistence on photo ID when you’re not even met at the apartment by anyone so why was photo ID required? I requested an answer to this many times but they refused to address it. All communication was by WhatsApp group with 12 people I didn’t know and I certainly wasn’t going to just post photo ID to strangers! The deposit was reduced to £100 but as we had just driven 300 miles with 2 children, 2 dogs and a van load of furniture ready to move into our new home the next day I was not in a position to drop everything to pay a deposit especially as I had no idea where/who it was going to! We actually couldn’t afford to pay it and although I understand the need possibly for longer stays we wanted 1 stress free night before a big move the next day and it felt extremely unreasonable. I then began to get quite passive aggressive messages insisting on this payment or we would not get access codes. I became very anxious with this and decided in the end that I would not be forced or pressured into releasing personal details and handing over money I couldn’t guarantee would be returned. We ended up tired with nowhere to stay. Would most definitely not recommend if you want a stress free break!