Hotel Hilton Garden Inn a South San Francisco

I liked how the interior of the hotel was designed. My room had a fridge and microwave. It felt smaller than the other hotel I stayed at, and it didn't have a balcony (which I didn't mind). You didn't need to use your key card to use the elevator. They provided facial soap instead of hand soap for guests. However, I had a negative experience with two employees: one that was unnamed (was a white man with blue eyes and a beard) and someone named Mark. We extended our stay for two more nights, and they messed up the reservation. Therefore, we had to pay extra money. We were extremely respectful. But both men talked to us in a condescending manner and spoke to us as if we were stupid, which I found to be incredibly offensive. I also heard Mark calling a guest stupid for simply asking a question after he hung up the phone. He should have shown more empathy because not all guests will know the hotel as well as he does, and maybe the guest was double-checking. When I told Mark I wanted to stay for one more night, I could hear him mutter ”Oh no” under his breath. I find it ironic that the Hilton Garden Inn's Promise is ”to make your stay better and brighter. If something isn't just the way you like it, simply let any hotel team member know, and we will make it right. Guaranteed.” Unfortunately, I didn't find their promise to be true. Mark and his co-worker didn't make things right with us by talking down on us, and insulting other customers. Are you really making my ”stay better and brighter” if I hear one of your employees say they don't want us here? My pit of my entire trip in San Francisco is my interaction with Mark and his colleague. However, most of the other staff members besides the two men were kind towards me. But I would not return to this hotel.