Econo Lodge Inn & Suites Heavenly Village Area

Was kind of disappointed because the pictures and description did not fit the accommodation or the facility itself I don't think that I would stay there again

Room is clean. Front desk clerk was very accommodating.

There was smoke smell in the room. I already put my stuff and had to go to a meeting. Didn’t have time to switch rooms. Wgen got back at 8, the parking lot was full indicating all rooms occupied. Slept and got off the next morning. Front desk staff asked hope you don’t smoke sarcastically. That indicated to me the front desk staff customer service was poor

The room was updated, but the bathrooms are tiny. The shower was tiny and the shower pan needs to be replaced as it was sloping on an angle. It is convenient to shopping, and the staff was great at making sure our rooms were ok. We had to change my mother's room as someone had been smoking in it. They were very friendly and amenable to helping us with whatever was needed. There is a breakfast that was good. Choice of Jimmy Dean Sausage, Egg & Cheese sandwich, Waffles, bagels, cereal, toast and yogurt. Coffee, tea, milk and juices. They also have a laundry room, which came in handy after we got caught in the sudden storm downpour and got soaked. Overall a decent place.

What a Dump Biggest gripe is no housekeeping for the entire 4-day stay. Not that they didn’t have it but that they just didn’t get to our room. We had to go retrieve our own clean towels from the other building and empty our own trash at the dumpsters. Understaffed and run down. They bought the hotel next door and it looks like they overextended. Everything looks run down from the spartan bathroom and toiletries to the drab lobby area, with the bare bones breakfast. Bed was comfortable, AC worked ok but on the noisy side. Too many hotel options in Tahoe to get away with this subpar service for the price. Won’t be back.

Staff was friendly abs helpful. Wanted an extra set of blankets - they brought them right up. Bathroom is annoying: toilet is too close to the sink and tp dispenser; no towel hangers; no screen on the window; outlet did not work; shower head was too high and not adjustable. In the room, it was fine except the phone would not call the office (i had to use my cell), and the window curtain blocked the ac.