Citadines Sudirman Jakarta

Good location, good service, complimentary coffee at lobby.l, friendly staff.

Check in staff were friendly! There is a restaurant within the hotel so it is convenient to grab a meal or room service. Free coffee provided at the lobby. It is easy to order grab. However, clearer signage to direct drivers into the driveway would make things even more wonderful. Clean room and comfortable stay for one night.

Good location ad its quiet near to shopping area. Away from the busy sudirman area.

View from balcony very nice

I stayed at the hotel for 6 nights. In generally it’s okay. Mattresses are quite hard, not much sun light at the pool area and very less sun loungers. the spinning bikes in the gym are broken or at least are very noisy which make them unusable. Elevator are not very fast and hallways very noisy. The wifi isn’t stable and the hotel is next to bigger streets which makes it quite noisy during the night. But the main reason I can not recommend the hotel is their guest service. They don’t really take simple requests serious. I had one bigger inicident which was so unprofessionally handled, that I couldn’t believe it. I need to say they wanted to compensate me but just in a way where they profit as a hotel. Shows again that they didn’t really care. But as long as you don’t need their guest services, you will be fine, besides the mentioned reasons above. But for the price value there much better options in the city.

Checked in to the hotel and found out that there was going to be no water as they were doing maintenance works between 6pm to 9am the following morning. The hotel even provided buckets to start filling water before it got cut. Very disappointed and had to book another place at the last minute.