Mangkuluhur ARTOTEL SUITES

Had a king room on 12th floor for 7 days. First impression of hotel was fair, corridor does smell musky/food. Room is big but certainly need some cleaning and maintenance. Stains on carpet, spills on cabinet, cob web on bathroom ceiling, shower drainage smells when shower is in use, shower hose water pressure is weak, housekeeping is not consistent of refilling amenities, often not complete. Air conditioning is extremely cold, in-room control does not have much effect on changing room ac temperature but to have it On/Off. 2 bottles of water are complimentary everyday, as well as one time welcome snacks.

Always stay in artotel whenever i go to jakarta. Big twin bed artsy room. Perfect location. Nice breakfast.

Hotel rating is grossly over rated, even though the check-in staff explained it's a local 5 star hotel. Hotel has infrastructure of 5 star hotel but inside is lacking. 3 out of 4 lifts are in operation, the waiting time to take the lift is long. There's no hot water between 12mn to 3am everyday due to upgrading. The auto curtains motor buzz non stop even when you don't use it, it became a noise pollution in the room. Had to call the maintenance team to remove the power supply. No bath mat was provided and the shower water pressure is extremely low. Blown light bulb weren't replaced. Room soundproofing is bad, you can hear corridor & neighbor activities. From price point to value, better to bring your business to international 4 star hotel chain instead.

The room and the bathroom is spacious. Unfortunately the amenities is travel size so needed to be refill every day. I expect for the 5 stars hotel to have the big bottle for amenities. The carpet somehow a lil bit smelly and dirty. The breakfast have various options but the taste is not as good as the last time I had AYCE dinner in this hotel few months ago. When I came on the first day bringing my big luggage, the security didn’t help me at all🥲 so I got to carry by myself by stairs (luckily it was short stairs). However, the hotel staff were nice. Location very strategic and has a good view.

The cleaning service wasn’t clean at all. They front desk kept on ignoring for nearly 2 days what I have asked.

Our experience at Mangkuluhur Suites was extremely disappointing. Upon arrival, we were made to wait for three hours past the check-in time, only to be told that only one room was ready, despite our reservation clearly being for two rooms. The situation got worse when they assigned us connecting rooms, only to realize that one of the connecting rooms was already occupied by someone else. This lack of organization was shocking and unacceptable for a hotel of this caliber. We then had to wait an additional 45 minutes before finally being given the rooms we had booked. This entire ordeal caused unnecessary stress and completely ruined the start of our stay. Mangkuluhur Suites needs to seriously improve its management and coordination to avoid inconveniencing guests like this. Unfortunately, we will not be returning and cannot recommend this hotel to others.