Mookiandsam
7 ottobre 2024
Wellington Suite We travel to Hobart once a year and have stayed in most of the luxury hotels over period of 20years or more. We have stayed at the Islington previously, though some time ago, and enjoyed it very much. First, the good things: Very comfortable beds and beautiful gardens. Unfortunately, the above did not outweigh the negatives. Although the manager Marc, whom we saw once and one other staff member (of the four staff we encountered) were friendly and approachable, the other two staff members were indifferent and unwelcoming. After a three nights stay, we were still waiting for the requested conditioner. For some reason the bathroom floor was not heated as expected. The afternoon offering of squashed cake and flowers under cling wrap was less than appealing. Guests expected to use their own accounts to login to Netflix Stan etc . Only free to air tv provided. Neither the phone nor iPad were charged. There are no staff after a certain hour and as the phone /ipad didn’t work, we would have been hard pressed to contact any. I had asked for lactose free milk - none provided in the room. There is no shaving /make-up mirror in the bathroom. Most concerning was the bathroom safety .Both the toilet and shower doors open into the shower recess /toilet causing a serious safety issue should the door become blocked on the inside. After a three night stay, we were not farewelled by any staff member, which by this time, was an unsurprising end to a very lacklustre stay. There are so many other places in Hobart where fine Tasmanian hospitality is provided.
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