Hotel in zona Sorrentino＇s Delicatessen & Market, South Glens Falls

L'ambiente dell'hotel è buono

La stanza è stata stufata da un vecchio mattone di merda e la stanza della strada, e c'era anche qualcosa di schizzo al check-in, ho pagato 174 dollari sulla mia carta Discover a Expedia quando ho prenotato online. Il ricevimento che mi ha dato il motel al desk front showed $138 pagato su una MasterCard (non ho usato una MasterCard), poi ho notato che la mia Discover Card è stata pagata un altro $138 e poi creditata $138. Alla fine ho pagato quello che pensavo di pagare, ma era solo un spettacolo di come hanno fatto la contabilità, ovviamente qualcosa è stato screpolato. Le letti e il bagno erano abbastanza puliti, non c'è niente che possano fare sull'odore finche' non hanno strappato quel vecchio cartello di musty fuori da lì e la sostituiscono. Era tranquillo, non ho problemi di rumore. Il condizionamento d'aria e la TV funzionavano bene. Il pranzo è arancioni, bar di cereali e muffin con succo disponibile.Se dovessi farlo di nuovo, spenderei un extra $30 - $40 e andare da qualche altra parte.

Siamo rimasti solo per una fermata di una notte, ma le camere erano molto pulite e il personale molto amichevole.

We checked in on July 1st, 2023. Miss Katie ( or Kadie) checked us in - and long story short , she is the only reason I am giving this place 1 star because it’s all about the experience, even though the rooms are decent and the location was not a surprise. The staff quality influences whether your experience will be stellar or horrible. For us, it was the latter. We had booked 2 rooms. Even though we came at 4 , we were given one room because the other one ,opposite to this room was being cleaned. So we waited. And waited. until 5:45. No updates inspite of repeated calls to check in. No apologies for the delay with check in. When my husband went down, he was asked to check out another room on another floor , which he called me to check. I did that and then I took the keys from him and went to the front desk to hand those back since I wanted both rooms on the same floor since we were traveling with kids and seniors. First, inspite of me waiting patiently in line for my turn, and explaining the problem, she asked me to step aside to check in the next guest. I let that go and waited. Then, when the person after me was checked in , I repeated the issue and asked her to give us 2 rooms on the same floor , does not matter which floor it is. She then proceeded to ask me a bunch of questions - if I had touched anything in the other room (no) , if we had sat on the bed (no) , if we had sat on the sofa (no!). I told her we opened the door looked at it and stepped out. She then told me she did not “ need my frustration and attitude”and that she had already given us a room. THAT ticked me off. I told her firmly that I was not being disrespectful and I was her customer and no, we did not have the 2 rooms that we booked , only one. And that I was willing to wait another hour for the other room in front of us that was being cleaned. She asked me to step aside again to check in the next customer. I asked her if there is a possibility of getting the other room that we were initially told that we would get. She said no. I asked her then what was the point then of asking me if we had touched anything in the room if there was no intention of letting us change it and what was the point of asking me to wait again if she had no intention of helping. It was obvious to me that she was acting out. I asked to speak to her manager or someone else but she refused to call anyone and said they had no one but her (!). She then refused to give me her full name saying she did not have to do so and told me that the room I had , was it. So there we go - that is the quality of people Hilton lets represent their brand. You can be disrespectful to a customer with no repercussions. Will make sure to take my money to Marriott properties going forward.