Starlight Inn South El Monte

We weren’t expecting anything five star, we just needed a clean place to sleep and shower as we planned to be out most of the days. After having an issue at check in, we contacted ******* and they resolved the issue. Once we got to the room we couldn’t believe how poor condition it was in, cracked toilet, graffiti everywhere, the smoke detector was on the dresser. The bathroom had a used soap bar. Loud music playing until 3am. On the day before check out, we noticed the curtains had been opened when we got back, when we entered our room we found all of our belongings gone. I went to the service desk and the receptionist said she “thought” we had checked out since we left the hotel early that morning even though we were to check out the next day at 11:00am. We did get most of out belongings back but it was such a bad experience. If you want to stay at a run down, dirty, and want no sleep this is definitely the place to stay.

Night/Day crew It started with their was no rooms available since I reserved a room that Friday morning. I got a room that wasn’t part of my reservation. So the night staff, he give me a room with 2 beds. The next day a lady took over and told me that if I wanted to stay in that room with 2 beds that I have to pay extra or take all my stuff out of the room and wait 2 hours to get my room that I reserved. I took the 2 hours and when I got back to the hotel I was informed that I had to pay an extra $31 yes my total was almost $172 but it’s not my fault that the night stuff messed up. I end up paying the remaining balance and continue my stay

I felt like i was sleeping in the middle of the freeway. It would have been quieter in my car. The floor looked questionable to walk on barefoot. Bed was firm. Bring your own sheets and blankets. No phone or microwave. And please remove the tagging and graffiti on the walls

The bathroom tub was a bit stained. There were a significant amount of roaches that came out. The mini refrigerator was dirty as well. I think if you focused on this a bit more you could be a much more successful Inn.

And make sure you don’t book ride wrong date accidentally. I tried booking a room last minute and did not realize it was for next day check in so when I got there I tried to explain that I had just booked it before I got there but the person was rude and no customer service and no attempt to help so I had to book again on the spot and they refused to refund the day I booked accidentally.the person told me to call ******* so I did and tell me they’d contact the hotel since it’s up to them to issues the refund. So basically this hotel will keep your money and it’s DEFINITELY NOT WORTH what I was charged .you can fund a better hotel for a decent price don’t stay here !!

The property is right next to McDonald's and 711. The 7 runs right in front of the property so if you need to get around town, there's the bus. The staff is always so kind to me and housekeeping is on point with their tasks. I love it here