Hotel in zona High Hunsley Beacon, South Cave

Absolute disgusting!! Never in my life have I stayed in such a bad, filthy, rotten Hotel. The place needs to be shut down. From the outside it looks derelict. It was a dirty & dismal & that is being polite. If it wasn't so late in the evening when we arrived. I would have asked for a refund and found another hotel for the night. We had to move rooms from one filthy one to another. I recently stayed in the Travel Lodge at York and there is no comparison.

Conosciuto con personale amichevole e cortese alla reception. La stanza era pulita e la vista era bella dalla stanza. La doccia era terribile! Luke caldo alla temperatura più calda e congelato quando si girava la temperatura in un altro modo. Abbiamo ordinato cibo dal codice qr per il servizio in camera perché mia figlia non si sentiva molto bene, ma aspettava più di un'ora e non è mai arrivata. Ho cercato di chiamare per circa 20 minuti, ma nessuno ha risposto al telefono. Sono andato in ricevimento e ho parlato con la signora che era molto scusata e ha spiegato che l'app non funziona mai, se questo è il caso forse l'hotel dovrebbe rimuovere i codici dalla stanza e sostituire con un menu di servizio in camera tradizionale! La signora al ricevimento ha fatto tutto il possibile per correggere il problema e sembrava essere usata per questo. Purtroppo, perché ho dovuto aspettare così tanto per il servizio in camera (stava solo per essere un snack) ho perso di usare le strutture così non posso commentare davvero, ma hanno guardato bene . La colazione era fantastica, ho dovuto dire, ben cucinato e molte scelte, servire te stesso che mi è piaciuto.

A hotel where the staircases and corridors are external, making it a merandah featured appearance. The hotel is surrounded by high fences, making it as if a compound, although it continues to look attractive. The view from our room overlooks a main road with big buildings, which induces a nice big city ambience.

Hotel is amazing including the rooms, check in, staff, recognition of Hilton honours and breakfast. Unfortunately this stay was negative as we were on floor 3 below the Lexington which had a DJ/ disco until 1am. The issue was resolved and we will be making further bookings. We rang reception at 10:30 to ask when the disco/ DJ in the Lexington would end. We were told 11:45 and we said there was a constant thudding as we were on floor 3 but it would be manageable for an hour as we could still get to sleep at a reasonable time. The receptionist told us she had been up once to talk to the DJ about turning the volume down. The receptionist said she would be going up again and that these issues happen. The room was shaking and rattling due to the thudding. We rang down again at 11:55 to be told that the information we previously got was incorrect and that the DJ would be on until 1am. The person on reception asked who gave us the information but we didn’t have a name, we just knew that at 10:30 when we rang down, we got told 11:45. We asked for a room on a lower floor and we were told that this could not be authorised by the member of staff on the phone, it had to be authorised by the manager. If we had been told the correct information at 10:30 when we called reception, we would have requested a move then to a lower floor and saved the hours of not being able to sleep and the stress due to this. We received another call at 12:16 from reception saying they were going to go up and ask the music to be turned down. We did acknowledge that there are limits to what the staff can do and that it is not their fault. Our two previous stays at this hotel were amazing and even now, we can’t fault the room, check in service, acknowledgment of Hilton honours or breakfast. All of these areas are perfect and could not be improved upon. Staff are friendly and attentive and they are a credit to the hotel. But to pay for a hotel room and have noise stopping you from sleeping until 1am isn’t good enough. We spoke to manager, Andy, about our experience and he was really good and we came to a resolution that we are happy with. Due to how this was resolved, we will be making future bookings at this hotel as we travel to Hull regularly and we don’t want one negative stay to outweigh the positive ones.