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The Wilderness Hotel
3.7/570 Recensioni
Il nostro soggiorno familiare in questo hotel sarebbe stato spettacolare se non fosse per l'atteggiamento rotto del manager dell'hotel chiamato Galen. Dopo che ha mandato il suo staff a fare un giro intorno alle stanze di ricetta dopo le 22:30 per scoprire se qualcuno di noi aveva ordinato un pasto che alcuni ospiti non pagavano, così che potessero andare a casa. Siamo stati addormentati rapidamente quando si sono battuti come pianificavamo di dormire presto per il nostro volo mattinale iniziale con una partenza alle 6:00. Ci svegliarono per chiederci qualcosa che non avevamo idea di scusarci dopo e lasciare, e nessuno di noi dormirebbe dopo fino alle 1:00. Quando si affrontò con lei per chiederle perché mandò persone a svegliarci e a esprimere la nostra frustrazione, non mostrava alcuna rimpianto o responsabilità per la sua decisione e ci disse semplicemente che non c'era nulla che potesse fare, doveva sapere. Quando ci chiese di tè di camomilla, rideva nei nostri volti e disse che non avevano niente e non c'era niente che potessero fare per aiutarci dopo averci svegliati, e andò via lasciandoci lì. Abbiamo pagato per assicurare un sonno tranquillo e confortevole solo per svegliarsi per qualcosa che non aveva niente a che fare con noi e per avere un atteggiamento distintivo in cambio. Egli aveva promesso di fare dei colazione e di mandarli in camera nostra per la mattina prossima per la nostra partenza precoce, e non li abbiamo mai visto.
Oubaai Hotel Golf & Spa
3.8/557 Recensioni
The Resort is located about 10 min from Georfe airport or the N2. Once passed the security gate, you find the reception with a Large entrance hall and many helping hands taking Care of your luggage. Some rooms (suites) are in another building, takes about 5 min walk. We had the junior suite which is fabulous and very spacious. 2 bathrooms, a working Desk, living room and Bath/ bedroom offer lots of space and amenities. Ok, there is only 1 coffee machine, 1 fridge..who needs more? The hotel wasn‘t busy, so the Spa closed at 5 pm and only 2 restaurants offered dinners. Those are pretty simple and „bar“ style, one is the member Lounge, which is in the golf club house, which requires a new safety code from the Gate and is only reachable by car Breakfast was offered in the Main hotel restaurant. We saw crews working on maintenance and upgrades, the Staff is extremely friendly, the price/ value is very balanced- so we don‘t know why there are not more customers..?
Botlierskop Private Game Reserve
4.6/56 Recensioni
Ok. Lots to say! We booked a 9am drive and arrived at the dirt road into the reserve with 40 minutes to spare. The road said closed! So we used google maps and information on their website and found another entrance for the lodges. So we drove for 40 minutes thinking we would just make it. But we couldn’t access the site there! So we went into the lodge reception and they called ahead and rebooked us on the 1pm and said they had reserved a table for us in the restaurant. And they told us to ignore the road closed sign! So another 40 minute drive back only to find the table reservation was not for anything complimentary! They could have emailed us to advise us to ignore the road closed sign but didn’t. The manager could barely apologise for what he called a minor inconvenience! To us, that was a stressful 90 minutes of extra driving! We had already filled in the online indemnity form- but they wanted a paper copy despite them saying in the on line form ‘save the trees’. To add insult to injury, the manager said he would come back to us about something complimentary but never did. We then went on the drive, got stuck in a mud ditch and had to wait for an alternative vehicle, which was filthy and uncomfortable compared to the first vehicle. Overall a memorable day for the wrong reasons. At least we saw some incredible animals.
Protea Hotel by Marriott Mossel Bay
4.2/560 Recensioni
great hotel in Mossel bay! We didn't realize Mossel Bay was a busy commercial port, but the hotel delivered: a nice room, comfortable bed, plenty of room and a nice sitting area complete with small kitchenette! We had a nice view of the harbor and were welcomed and shown to our room with kind hospitality. The property is nice and we ended up eating in the restaurant adjacent for dinner: Cafe Gannet. It was was packed, and we know why--terrific food and service! Although Mossel Bay itself was somewhat disappointing for us as part of the ”Garden Route”, the hotel was terrific.
Cinnamon Boutique Guest House
4.7/541 Recensioni
We only stayed at Cinnamon Boutique guest house for one night whilst driving along the Garden Route but could quite happily have stayed longer. Our room was huge with a big lovely comfortable bed, and was beautifully decorated. It had two large windows with patio doors and amazing views of the mountains and trees. The hotel itself is tucked away in the pretty village of Wilderness which has some beautiful walks through the forests and is a really peaceful place. We ate at the restaurant in the hotel and it was fantastic - one of the best meals we had in our 3 weeks in South Africa - the menu was really varied, the food was delicious and beautifully presented. Desmond and Johan were the perfect hosts - really friendly and welcoming. All in all, we couldn't fault our stay there at all and would definitely stay there again if we were in the area.
Gondwana Game Reserve
4.6/560 Recensioni
I want to start by saying that my low review has nothing to do with the game drive or the accommodations, but instead the management and their inability to provide a solution to a problem that was their own fault. I booked this stay for my girlfriend’s birthday 6 months ago. (Her birthday was never acknowledged during our stay here by the way). In my package, I booked and paid for a 90 minute massage for the 2 of us. When we arrived to Gondwana, we asked about our spa treatments, but we were told by management they did not have us booked. They told us there was change in their booking system during July 2023 when we booked, and they had never transferred our spa reservation over, although they still had confirmation of our purchase. We asked for a resolution because we had been looking forward to these spa treatments. They offered us 60 minute massages during our afternoon game drive, which we obviously didn’t want to miss (plus the package I bought included 90 minute massages, not 60 minutes). The only other solution that was offered was for one of us to receive a massage on the morning of check out—Also not a good solution. We asked if there was any other compensation that we could receive for the inconvenience, but we were only offered a refund for the spa treatments. What makes all of this so frustrating is that they admitted this issue was their own fault when they failed to transfer our reservation in the booking system, but due to a lack of resolution, it felt like it was our fault for being uninformed and unprepared. We chose Gondwana because we heard it was the most prestigious game reserve in all of the Cape, but the lack of care for an inconvenience in our travels that was their fault has left us extremely disappointed. For a place of this caliber, they could do more than just offer a “sorry.” This is a very expensive stay, and you would think that would equate to caring about the guest, but it doesn’t. I want to mention that our game drive guide, Ruan has been nothing short of incredible. We’ve loved every minute of our game drives, along with the service at the restaurant and the luggage and housekeeping crew. But that is their job, to provide excellent service, and management should be held to the same standard. Unfortunately, with the lack of care of our reservation from management, what could have been a once in a lifetime time experience is left feeling flat.

Domande frequenti

Informazioni di viaggio locali

Numero di hotel217
Numero di recensioni2,820
Prezzo più alto991 €
Prezzo più basso34 €
Prezzo medio (giorni feriali)175 €
Prezzo medio (fine settimana)183 €