Residence Le Terrazze Sorrento

We didn’t book this hotel to start with we were moved here by our original room booking somewhere else. And, it seems after reading reviews there have been others with original bookings that are moved here due to “plumbing” problems at other rooms booked elsewhere. Makes me wonder if this is a thing they do to lots of people to get business. That being said let me start with the positives. Staff are very friendly and accommodating. Breakfast and drinks unlimited is a nice touch since it is very far from anything and taxis are outrageous. The shuttle to and from town is awesome and the driver was very nice. The bed is very comfortable and oh gosh that view is beautiful. With that, the negatives are pretty intense also. We were put in a garden room that was at the very most bottom of the hotel that took forever to get down the tight winding stairs. When we arrived my husband and I were brought down there where the staff stepped over a mat at the bottom of the stairs that you would assume was able to be stepped on. Well DONT! It’s covering a foot size hole that we both stepped in since we weren’t warned hurting my husbands knee and sending me to the ground since I was carrying a very heavy book bag. The staff member just looked at us and shrugged his shoulder then re covered the hole again. Once in our room we noticed the shower had tile hanging off and moldy spots. The floor in kitchen was very dirty, we found chips and ants in the floor. Most of the outlets in the rooms didn’t work so thank goodness we brought one that can charge 3 things at once. The hair dryer doesn’t work, and the AC mini split unit is too small for that size room, freezing up in the middle of the night causing it to throw water all over my husband in bed near it. We believe this is because while we were out during the day it was turned off by staff who did bring clean towels which was nice since the first set, 1/2 were dirty, so after turning it back on it couldn’t keep up to re cool the room. Ants were too bad on the terrace in front of our room to sit out. Overall it wasn’t a great experience. Would we recommend this hotel to someone, No, but we made it though so that’s okay. If you book this hotel beware.

I must start and highlight the outstanding staff at this hotel, they truly made our stay. Particularly the young guy who checked us in. They really made sure they couldn’t do anything more for us. The hotel itself is quiet nice with a really nice terrace with cracking views and drinks available from the bar, which is the same place you get breakfast from. The breakfast was adequate with some pastries, juice and coffee. The addition of free laundry is great for travelling families. The distance from the town centre felt like an issue at first but it really didn’t cause any issues in fact we all agreed it was nice to get a break from the crowds. The pool area was set up with great views, however the furniture was a little tired and some areas felt and looked a little tired, but still was nice. Our room was well set up with an upstairs area for our kids with a small kitchenette, a very small bathroom, living area and main room. The lounge area had some damage apart from that and the small shower the rooms were great. Whilst there are stairs this shouldn’t stop you from booking - staff always help with bags and it’s not different to other locations in the area. Overall a great experience provided by the staff was the highlight.