Susana
30 dicembre 2023
I booked this hotel specifically after filtering for “PET friendly”, however, upon arrival, we were shocked to discover that the fine print stated otherwise. It's incredibly frustrating to arrive late and exhausted, only to be blindsided by a policy that contradicts the initial claim. They confirmed their error but refused to give us a room, they would have if our pet had been a service animal. This lack of transparency and inconvenience left us scrambling for alternative accommodations at the last minute. Definitely not the experience we were hoping for.
I must make a special mention of the exceptional staff member, she was managing our checkin, unfortunately I did not learn her name, she went above and beyond to assist us, demonstrated outstanding professionalism, her efforts to turnaround a challenging situation didn’t go unnoticed, she called another hotel and help us make the reservation, we are grateful to her for all her help.
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