The Lodge at Sonoma Resort, Autograph Collection

We enjoyed our stay at the Lodge ! The staff was helpful . The amenities were great ! The restaurants on site were very good and the hotel’s personal touches made my stay extra special ! Thank you for a wonderful stay !

I stayed at the Lodge over the weekend to attend my Niece’s wedding as many of the other wedding party did and had a wonderful time. The grounds , with the lovely pool, functional gym and the restaurant with the delicious breakfast all made this stay exceptional. The wine tastings in the afternoon were a nice touch and the pre wedding reception at the restaurant was very well arranged. I stayed in a King Cottage suite and it was nicely appointed with a useful fireplace for the chilly evenings and only wished the windows were a bit larger to enjoy the view and to have more natural light in the room but did enjoy the view from my outside terrace. House keeping was a bit more erratic as twice I came back to an unmade room and had to notify the front desk that quickly resolved the issue. Overall a great stay and looking forward to staying there again soon.

I'm saddened to see many of the same complaints from others that I have today. This "Upscale" Marriott property just simply does not rise to the standards and expectations we've known Marriott properties to have. The staff is a huge reason why! Unprofessional attire by most - would expect uniforms or required colors to be worn so guests could identify staff more easily. As the wedding couple, we were not given the room upgrade we requested bc we were told "it wasn't available" yet one of our guests got upgraded to the room we requested. Strange yet attention to detail lacked across the board. From using the property's event coordinator to paying our final bill A MONTH AFTER THE EVENT, our stay was absolutely subpar. Overcharging, not charging for items, staff arguing about the wine machine having wine in the bottles when the bottle was clearly empty or not dispensing, daily wine tasting - vendors ran out 3 of the 4 days we were in attendance, slow service in hotel restaurant, overpriced drinks and food. Room lacked storage for clothing - we had to use the bedside table drawers for our things. There is plenty of room for a dresser in all the rooms we saw so hopefully this can be a quick fix for this property. Again, the staff really disappointed us at this property. I asked for a room to put some flowers together in vases with a couple girlfriends for my wedding and was told "they were all being used and there was no area except for outside to do this." Mind you, it was 86 degrees outside and I was putting together fresh floral arrangements for the next day. They never would have lasted had we been outside. AND, like so many other reviews said, the hotel was not packed nor were all the conference rooms booked. The effort to go above and beyond for a bride to be having her wedding on property was non-existent. The staff had no idea a wedding was even taking place or a wedding party was coming in from out of state to attend. I'll spare more minor details. Marriott, please take a deeper look into this property and the management of it. It's only as "great" as the people running it.

This is a nice place in so many respects and I might even go back. They do all the big things right. Helpful and friendly staff, cottages are cozy- almost. The furniture and carpet need to be updated and mold in shower, gross. Stains on furniture, fingernails in the carpet in a far corner. I love the autograph collection and normally they do things to the nines. I enjoyed the peace and serenity of property. For the most part everything was clean but some mold and finger nails completely grossed me out. Also they have no towel racks or hooks in the bathroom which I found odd.

We had the best trip! Beautiful resort, daily coffee and pastries, very accommodating! Family and pet friendly, cottages as well as main hotel, lovely soap/lotion in bathrooms. Only downside is there isn’t really a gift shop. Charming little town not to be missed!

The Lodge is a lovely property with hotel rooms and cottages. It has a lot of potential but seems tired and not especially well run. The pool area was not well maintained. Lounges had ripped covers and umbrellas were in need of maintenance. There is no lifeguard or pool attendants. The “casual’ restaurant is in need of training. Service was poor and meal can incorrectly. This was addressed but still annoying. Cottages were clean and ok. The shower has no handles for safety and the tv worked intermittently. These are some of the issues we saw. Nothing of great consequence, but taken all together not what one expects of a property in this price range.

Value for high room rates is nonexistant. Room was similar to any chain hotel along a freeway, but this is billed as a resort. Hot tub is tiny. Pool not heated.No pool service for food and drinks. Gym is tiny with cardio only no weights. Room very bleh. Shower was dirty. Bathrooms measure out a small amount of soap.water measued out too with no hot water. Gas fireplace screen dirty making flame invisible. Cheap uncomfortable furniture in cottage rooms. And nowhere did they offer hand sanitizers. Toiletries very cheap and dispenser mounted to shower wall like it.s a gym shower. Soap and shampoo puts out tiny amounts of each per pump.

This “resort” is simply not up to $700+/night standards. Despite the obvious wear and tear around the resort, the customer service is also lackluster. After selecting the option for housekeeping we never received any during our stay, to which the front desk’s response was “we’re sorry, you must’ve had a DND sign on your door”. We didn’t. There was no further rationale or explanation as to why we were missed. The front desk proceeded to gaslight us telling us they tried to call the room we were sat waiting in. So not only do they lack housekeeping, their phones don’t work either. Funnily enough, per the technician—the phones work perfectly. After waiting an hour for clean towels and much pressing, the towels were delivered to our neighbors and not us. If you’re understaffed and unable to accommodate your guests that are not part of a wedding party, then you should not be accepting reservations. The lack of customer service and attention to detail is extremely disappointing given the price point of this hotel. I’m a loyal Marriott customer and in the future will be giving my money to a local B&B in the area instead.