GRAND REZEN

Great location and very good service. The reception helps us when needed, even after we checked out. (Especially Ms Maomao)

Great service! Staffs are really nice. The hotel is kind of blocked by other surrounded buildings and it is not that easy to locate. There is no mirror inside the room. Only the washroom have a mirror. The washroom is big but there is no place for you to hang towels and clothes.

Unfortunately, this is not a place I’ll return. Stayed at the hotel with a bunch of friends. Without checking our passports thoroughly, the front desk insisted that there was no reservation under my name. This went on for 20 minutes until I contacted Trip.com (which had excellent service) and hotel then said they have my reservation and it was my friend’s reservation that was missing. Front desk was not detailed and was in a rush to turn us away. Morning breakfast buffet was rather unappealing with food not tasty. Overall, hotel felt very old and was not maintained well.

To be honest if I have other options I wouldn’t choose to stay here. Not only did the front desk screw up our bookings, the room is too simple for the price we paid. Bathroom has no hooks to hang our clothes. There is no other mirror in the room except in the bathroom. The tv doesn’t work either. People are just smoking in the corridor and lifts without care. We opted for non smoking room but my bathroom smells of smoke. Very bad hotel. Glad it was only for one night.

The front desk staff checked us in quickly and efficiently.  They even recommended great dinner venues.  Thank you especially to the security uncle who was so helpful. Appreciate all.

Check in was quick, we were given a goodie bag with drinks, snacks, disposable raincoats,and the room came with fruits. Floor was warm n the oxygen tank thgy helped. Oni lacking was size of toilet n hot water taking ages to heat up