Hacienda Tres Ríos

The rooms are great as well as the restaurants. Staff are very friendly but what we didn’t like is the fact that we were not told of the free rides that they offered to playa del Carmen and the tour as you go shopping. The resort offers few free activities within the resort that are fun like snorkeling and kayaking.

Okay so where do we start… When you arrive, they do come and help with your bags. You then check in & if your room isn’t ready, you wait 4hrs for the room to be ready…” The Beach is absolutely trash. There’s a seaweed that stings your skin & it goes from the coast like to about 15ft into the ocean. So don’t think about swimming in the ocean. Unless you become a member there for thousands of dollars. The members only beach was perfectly cleared off. That takes me to the membership. They require you to sit through what they will tell you is a 90 minute presentation. It is more realistically like four hours. But don’t worry there’s an easy way to not have to buy one of their stupid timeshares. All you need to do is ensure them that legally you cannot sign anything locking you into any monthly payment unless you talk with a lawyer and an accountant first. They tried to sell us a timeshare starting at $300,000… their final offer was selling us one for $500. We said no to everything. Although when you do say no to everything, the service they provide, you goes dramatically down. Their sales team is extremely high pressured and they think they’re smart, but they are actually not very smart at all. They’re actually very uneducated. But as long as you continually say no, and tell them, you legally cannot sign anything without showing documentation to a lawyer or to an accountant…they will back off. They will tell you that they will not allow you to take any documentation with you. They will tell you that it is Mexico’s law to not let you take any documentation with you. You then ask them to quote and reference and citation to show you the law…they refuse to do this as well, which means they are a scam and frauds. Their little sales presentation is absolutely the dumbest thing you could ever sit through. Not only is their sales presentation bad. The food is absolutely horrible. Both me and my fiancé got sick on this trip by eating pizza. The alcoholic drinks had little to no alcohol in them unless you become a member and then they give you alcohol. They pretend that they don’t speak English, but they speak English. The staff is absolutely horrible especially Gina at the front desk. She’s the worst of them all. On a ledge outside, our room were stacked up room service dishes, which attracted little rodents. Don’t worry those rodents also would poop in the hallways. These rodents also would steal your food by the pool, which was a very warm pool in a very hot climate. These rodents would also drink from your drinks, and when you complained to the staff, they would shrug their shoulders and walk away. The gym is absolutely not a gym. It is trash. Literally, the best part about this entire vacation was leaving this property. Also give them a credit card and then as soon as you leave this property lock that credit card because they will try to charge you for things after you leave. So between the dead bugs, animal feces, animals

Formal (for a review/testimonial): “Thank you to the Butlers and all the staff for providing us with such a memorable and exceptional experience. We would especially like to recognize Ruth and Daniel for their outstanding service, as well as Diego from Concierge and Georgitta our agent. Their professionalism and dedication make them true assets to La Herencia Tres Rios. We look forward to returning in the future.”

We had an awesome family vacation at Tres Ríos June 14-21. The staff provided great service throughout our trip. The activities team did a great job and the schedule has something for the entire family all day and evening ever day. Special shout out to Alexis on the activity team for guiding our Cenotes kayak tour and leading a yoga session. Also, Hector in the breakfast restaurant does a fantastic job and is great with families. Daniel in concierge took care of all our needs and provided exceptional guest services. My daughter dropped a kids club craft over a railing to a non guest area and Daniel didn’t hesitate to go get it himself. We appreciate you Daniel!

The resort is in the process of a major upgrade and renovation. Most of the public areas are completed. The new fitness center, spa, medispa, and kid's area were top notch. Some of the other areas and rooms are still in process. Staff and food are incredible and the pools and grounds are beautiful. The mangrove rivers are beautiful and transport you to a peaceful place.

Kudos to my favorite staff JONATHAN ( bell) MIGUEL (forno) HUMBERTO ( forno) CONCHIS (restaurant) ABEL (bar) JESUS (music) GRACIELA (house keeping) Gustavo ( tepanyanki) You gus are the best Over all, from.day one. You guys made sure we were feeling with family