Rosewood Mayakoba

Abbiamo soggiornato in questo resort per quella che avrebbe dovuto essere una fuga rilassante, ma purtroppo la nostra esperienza è stata ben al di sotto delle aspettative per una struttura di questo calibro. Il problema spiaggia/alghe: prima di prenotare, ho chiesto espressamente informazioni sulla situazione delle alghe, dato che avevamo soggiornato al Banyan Tree circa cinque anni prima e ricordavamo che fosse un problema. Mi è stato assicurato che non lo era più e che l'acqua era cristallina perché la rimuovono regolarmente. Tuttavia, al nostro arrivo, le alghe erano terribili e hanno avuto un impatto significativo sulla nostra esperienza in spiaggia. Le alghe emanavano un odore sgradevole in tutta la spiaggia e nella piscina adiacente. Quando abbiamo fatto presente la cosa al personale, ci è stato detto che l'acqua era limpida il giorno in cui avevo chiamato originariamente, il che è del tutto irrilevante, visto che avevamo prenotato per due settimane dopo. Mi è sembrato ingannevole e come se fossimo stati ingannati di proposito. Servizio e qualità del cibo: il servizio e la qualità del cibo in generale sono stati deludenti rispetto alla maggior parte delle strutture Rosewood e a quasi tutti gli hotel a 5 stelle in cui abbiamo soggiornato. Gli standard semplicemente non corrispondevano a quelli che ci si aspetterebbe da un resort di lusso. Il cibo in sé era, nella migliore delle ipotesi, mediocre: la colazione non era affatto eccezionale e abbiamo cercato di prendere un semplice latte macchiato quasi ogni volta che veniva preparato male. Il ristorante italiano era uno dei peggiori ristoranti italiani che abbiamo mai provato. Pagavamo prezzi da stella Michelin per del cibo servito su un piatto da qualcuno che sembrava stesse imparando una ricetta per la prima volta. Durante il nostro soggiorno di oltre una settimana, ci siamo ritrovati a dover costantemente cercare personale quando volevamo fare qualcosa o prendere qualcosa da mangiare o da bere, sia in piscina che in spiaggia. È diventato uno scherzo ricorrente nel nostro gruppo perché sapevamo che non saremmo riusciti a ottenere alcun servizio. Mancanza di recupero del servizio: la cosa più frustrante è stata la totale mancanza di impegno nel risolvere le nostre preoccupazioni durante il soggiorno. Quando abbiamo sollevato questi problemi, siamo stati sostanzialmente licenziati senza alcun tentativo di rimediare. Nemmeno un piccolo gesto come la colazione gratuita è stato offerto per riconoscere la nostra delusione, nemmeno delle scuse sincere. Ci siamo sentiti come se le nostre preoccupazioni non fossero state minimamente prese in considerazione. I pochi aspetti positivi: Devo dire che Gerry, il nostro maggiordomo, è stato fantastico e attento: è l'unico motivo per cui questa recensione non è a 1 stella. Anche il servizio di pulizia è stato impeccabile durante tutto il nostro soggiorno. In conclusione: non torneremo. Considerando il prezzo e la reputazione, questo resort dovrebbe offrire un'esperienza decisamente migliore. Ci sono molte altre strutture di lusso che si prendono davvero cura dei propri ospiti e mantengono le promesse.

You think Rosewood, you think elevated, this is not the case. Resort is dated, overhyped and somewhere I would have no need to return to Firstly service, they try but cannot quite execute. Everything is late or just coming. Staff try constantly to recover service, they should just provide it in the first place. Rooms are something from a prior era, very dated. The whole place needs to be refurbished. I would hope it is next on the list. Food was average to below. Honestly did not have a good meal the whole time I was there. Cost while there I are not in line with what you get. Do not expect anything extra that you do not pay for. I would never need visit again and you will see from my reviews good and bad that I stay in a lot of hotels.

What a wonderful and great hotel chains.....we like it all ,all facilities are so great and modern style..... We definitely will come and recommend to travellers to stay ......

The hotel staff was amazing, the conditions were pretty good, the rooms were really clean and well designed. The food was delicious especially the chicken quesadillas. The hotel is also really family friendly and they offer bikes that you can use to travel around the hotel but golf carts are also available. I 100% recommend.

We went to Rosewood Mayakoba as a couple in 2018 and then had two kids over the next several years and tried every other Mayakoba resort along with other luxury resorts in Mexico and Latin America that are good for families but I just couldn’t get Rosewood out of my mind so we just returned in 2025 with the kids and it was as exceptional as I remember! They have done a good job keeping the rooms in shape and despite them doing some renovations while we were there at one pool, we absolutely loved our experience. Our butler Samantha was top notch- getting us many surprises that the kids loved! Balloons for my husband’s birthday and a special bubble bath and tent with unicorns for the kids. She anticipated our needs like keeping our ice bucket full all the time. We love that this hotel has both romance and peace and luxury yet a good family atmosphere- it is very hard to find both and it manages it effortlessly. I wish there were more hotels like it! Thanks Rosewood!

We’ve stayed at other resorts in the area before, most recently at the St Regis Kanai last year, so my comments / comparison will primarily be with that property. Our stay was for 4 nights from Jun 27-July 1. The Rosewood Mayakoba, being a Rosewood branded property, comes with the service you would expect. The service is much more personal, attentive, and genuine compared to St Regis. Every staff member were super friendly. Those whom we met addressed us by family name. The property, completed in 2007, is definitely showing its signs of aging. It is in desperate need for a refresh. Sure they are renovating the Punta Bonita pool, but everywhere else needs a refresh also imho. Our family of four stayed in a Deluxe Lagoon Suite, with a king bed and sofa bed. We checked in early but had originally booked a Lagoon Studio suite with 2 queens, but it wasn’t ready yet. The room does seem to have gotten a minor refresh though. Was well appointed. Bathroom was nice and the tub was big. Kids had a great time especially when they set up a surprise bubble bath. However, we did use the tub the first night and my son found a small shard of glass. I had thought it was just bath salt that wasn’t fully dissolved but it was glass. Good thing no one got cut. We also found the tiles peeling and found pieces of tile in the tub. We tried the kids club, but the kids had no interest. The hours seem limited (closing at 5pm) and the activities were not interesting. My kids liked other kids club we’ve been to (including the St Regis) alot more. Service is sometimes slow, but perhaps due to the size of property (everything is super far apart). Service was also lacking at Casa Del Lago pool. On our first day, it was not busy at all and we had to set up our own chair and had to walk to the bar to ask for a menu. Second day they had no chairs but we were lucky to have found 2 to share. We also overheard a lady get up to walk to the bar asking about status of her order as she said “it’s been more than half an hour”. However, we are glad they allowed families here (vs. Originally stated) because otherwise we would only have access to the Aqui mi Quedo pools which were no fun especially for the kids. Aqui mi Quedo pool needs an overhaul - super small pool(s), and the material is so rough that my daughter scratched /scrapped her toe badly. Not sure why it has to be that material… Beach is almost non-existent - not the resort’s fault but it’s quite sad. Everyday it’s completely overrun by sargassum seaweed. It also smells bad by the beach and beach pools because of it. They really try to clean it up but hauling away truckloads upon truckloads of seaweed everyday, but doesn’t help much tbh… We booked a Rosewood Elite rate which included breakfast. Was ok… nothing to write home about. Frankly the breakfast at St Regis was better. Much larger spread, and much better quality. I do recognize this is subjective. Nothing on the menus for the onsite restaurants really intereste