Park Piolets MountainHotel & Spa

We stayed on the recommendation of colleagues from Puerto Rico and they were not wrong, the best service at the bar, in coordinating classes, recommendations, breakfasts, spa. You don't have to worry about anything, they rent you everything and coordinate everything and the dance floor they take you to is the best for beginners, believe me, I made the mistake of not coordinating my first day with them. I'm coming back next year.

The room was exquisite with wonderful views. Here are a few helpful tips and things to know about the hotel: 1. Don’t use the lift if you can! Use the stairs. Go into the spa and follow signs to stairs 2. Try the ham croquets at the bar 3. The buffet is free but the other restaurants aren’t The food is excellent. I would aim to get to the hotel for Christmas Eve as they have SO MUCH SEAFOOD If you are skiing, the hotel have a ski locker room. The staff help you load the shuttle and it takes you to the ski gondola. Barely any walking. Spa is wonderful and totally kid friendly. Me and my family had 10 minutes of peace before the naughty kids. The outside pool is STEAMING hot and it feels great despite cool mountain air. Staff were awesome. Daniel always had a smile on his face!

Really pleased we chose this hotel! Loved the ski lift shuttle, I was unsure what to expect and usually stay ski-in/ski-out so thought it might be a pain not being right on the slopes, but the shuttle is so efficient. A minibus waits by the ski locker room (which is also right by the ski hire shop on site) and we never had to wait for it. They load your skis into the vehicle, and drop you off at the gondola within minutes. Same at the other end, there was nearly always a minibus waiting at the bottom of the slopes whenever we wanted to head back. Food was very good - usual international buffet breakfast and dinner with a variety (we stayed for a week and I didn't feel the food was repetitive) of good options each morning and night of a high standard. Fresh orange juice brought to your table with breakfast. One thing to note is that water is chargeable but I imagine you can ask for tap water (something we aren't used to in the UK, tap is fairly standard!). Rooms were modern and well equipped, plenty of clothes hanging space and a big radiator which was useful when we got soaked one day by the rain. Comfy beds and pillows. L'Occitane toiletries provided as well as a hairdryer and straighteners. Downstairs bar is a lovely spot to sit and have a drink, lots of comfy areas and service was mostly very good, all staff were friendly, they just have quite a large area to cover. We didn't visit the spa but I had a quick look in and it looked very nice, this is chargeable separately and kids are allowed in during certain times - unfortunately this was at the times we would have gone so we didn't visit, but this didn't bother us. A great stay, would stay again!

A weeks stay skiing at this excellent hotel. Top quality staff, food, rooms and service. Great location, a true 5 star hotel.

The hotel is a very basic 5 star. Everything is there and everything works but the state of the rooms is like that of a good 3-4 star hotel. Very simple, basic and quite cheap. The service is very good with friendly staff, shuttle service to main Ski Gondola and decent breakfast. Biggest letdown is the unacceptable fee of 27 EUR to access the Spa, which consists of jacuzzi, pool, steam room and sauna. Nothing special at all. It is totally unacceptable to charge guests an "entrance fee". I stayed in many 5* ski hotels with spa even smaller than this and nobody needed to charge guests for entrance. The hotel will say this is to prevent overcrowding but for some reason other hotels manage without the fee just fine. And if you want to regulate the # of guests, than at most you can introduce booking slots that guests only can access with prior reservation. But not charge them. Unacceptable.

I’ve been to your hotel since more than 10y. I’ve seen the transformation from 4* to 5*. On the good hand you’ve transformed very well the kids club and the hotel staff is very good!! On the other hand, I’ve found the rooms too small for a family of 4, for what I’ve paid. The climate doesn’t work and we have to sleep with windows open. The shower is the worst shower I’ve been to; the water changes to very hot to very cold in a second. My daughter had a skin burn because of this. Not sure if I’m coming back again.