WoodSpring Suites Smyrna-La Vergne

I really wanted to talk to someone about my experience while there and would appreciate a call or email! I come every three months drive 5 hours from my home for treatment with an area surgeon so always spend night in a local hotel! My experience at Woodsprings was something Ive never experienced before to say the least!

My experience with this hotel was excellent even though it was for 1 night. Rooms were cleaned to perfection. We will definitely be coming back.

Had a disappointing stay. Staff was rude and unprofessional after I reported a broken faucet. We were moved to a room that smelled bad, and staff unfairly denied us entry through a door they allowed others to use. Poor service overall — would not recommend.

I don't know who thought skimping on hotel front desk staff would be a good idea, but they should be fired. After a long day of driving to be with my daughter at the hospital, i arrived and was locked out. I had to call someone to let me in. He sounded like i had just gotten him out of bed and wasn't happy about it. I waited 8 minutes...which might not seem long to some, but when you're physically and emotionally drained and have no where to even sit to wait...8 minutes is a long time. Once he got to the desk, he waved something, trying to get my attention. Another guest in the lobby had to get my attention. I feel he should have opened the door for me instead of flagging me down. Check out wasn't much better. I had to leave early to get back to the hospital, but there was no place to return the key...and no staff. I had to drag all my stuff BACK to my toom to leave the key there. Terrible experience.

Anywhere but here Dirty, smells, it was mostly people who just lived there, not really a hotel. Gross.

This was a great stay for what we needed it for. I got there late and the lady at the desk was great and understanding. Only thing I wasn’t sure about was check out and what to do .