Utente ospite
8 marzo 2024
The grounds are nice and that's about all the good I can say about my recent trip to Castle Dargan! First stop was the spa, really this place shouldn't be open to the public as nothing was working, it is not a spa it is somewhere to get basic trea**ents. The showers in the changing room had no hot water and it was actually hard to find a towel or a dressing gown as most of the lockers were empty, the sauna was broken and didn't work at all, the steam room was barely producing any steam, the hot tub had in it broken sharp bits of plastic which were very dangerous, the place was strewn with empty paper cups, we never received our glass of prosecco that was included in our deal, but worst of all (& what really lost me forever as a customer) was the attitude on the blonde receptionist! Such a rude lady, I won't just not return, I'll tell anyone who will listen how horribly bad it was! I honestly fell bad for anyone that visits this place for a special event like a birthday or anniversary, it was a complete waste of money and I left much less relaxed than I arrived. Then on to the bar for food and drinks. The waiter was a complete disaster! Too many things wrong to mention but really he had a total lack of any customer service and was completely incompetent when it came to doing his job. From barely being able to take our order to charging drinks to our order which we never received the whole thing was a washout. I have been to castle Dargan many times previously for small gatherings and larger events and I really didn't think the food was bad, I actually raved about it being excellent but unfortunately on my most recent visit I brought most of the food from the table home to my dogs as nobody could eat it. The room was absolutely freezing and I felt a bit unsafe leaving my car in the carpark as there are people staying the apar**ents that just seem to wander around the carpark at all times of the day and night and it felt odd. I really do not recommend this place to anyone, there are much nicer hotels, spas and restaurants in the area please don't waste your money on Castle Dargan or the Icon Spa. I'm incredibly disappointed as I've bought vouchers for this place as gifts for friends and family in the past thinking it would be a nice experience, never ever again!
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