Hotel Osmine

Me and my partner booked this as a last minute get away. We were happy that we found a 4* for a what appears to be a reasonable price in a country we wanted to visit. However when we arrived it soon became clear that this was not a 4* establishment or service even when the package cost just over £700pp (and the fact this increases later in the year is terrible). we are clearly not the only people that think this based on trip-adviser and hearing other people in the hotel. Quite frankly we have stayed in better 2 stars than hotel osmine. We requested a hotel move as soon as we checked in for reasons that I outline later but where told that our rep would contact us and the reasons we were upset was dismissed. We spoke with Toni (jet 2 rep) the day after arrival he was very understanding and considerate of why we were upset. He explained that there would be a massive price increase to move hotel which we where not happy to pay on top of an already expensive last minute trip. He arranged for us to move rooms however this did not help our overall situation. We even thought about going home early however managed to scrape through for the week. Pros- nice views and room clean. Dubrovnik Center very cool if you manage to make your way there (however extremely expensive). Cons- 1. No cocktails included in all inclusive a simple “sex on the beach” was an extra charge. No drinks such as gin and tonic. 2. There was no air conditioning working in our room. When we asked reception about this they said that it was not hot enough yet to turn it on. Multiple nights we did not sleep due to high temperatures in the room. Which for a 4 star is ridiculous. Air conditioning should be a standard for a 4* 3. Staff often rude and unhelpful. And made you feel like a burden when asking about anything. 4. Soft drinks poor- unbranded and not nice tasting, Coffee also poor- when machines were working and wines undrinkable. Tiny glasses given with drinks- beer possibly a quarter pint? And soft drinks even less than that. 5. No iron or coffee & tea making facilities which for a 4* should be a given. States that there is a TV in the room however there is absolutely no English’s channels and subtitles did not come on. No way of connecting phone to stream or use personal streaming service. 6. Lunch and dinner only available 2 hours at a time making meal times very busy and very restrictive of when you can eat. 7. Food was very poor in general (mains one night turkey nugget’s and fried shark). 8. Snacks during the day were served at 16:30 (usually chips, fish and fruit) however this would be overrun with people and service would stop if food ran out which it did most days and meant waiting in a line for 20 minutes at times. Evening snacks served at 2300 however very little choice and at times this was removed at 23:30 9. The one and only place you could get a drink during the day was the pool bar which was a 15 minute walk from the rooms therefore having a balcony

We went as a family of four. Our rooms were perfect, comfortable & very clean. All of the staff were friendly & helpful. The food (breakfast, lunch & dinner) was fantastic with loads of excellent choices. The location is absolutely beautiful with free use of pedalloes & kayaks on the picturesque bay. We had a boat trip from the hotel to Dubrovnik & back which was the highlight of our brilliant holiday at the Hotel Osmine, Slano.