Utente ospite
15 febbraio 2023
This place needs shutting down as it's a health & safety concern. We travelled as a family of 4, with 2 young children aged 4 & 2. Stepped into the place and it stunk of damp. We inspected the room and it was absolutely horrific. Normally I'm one happy to rough it for a couple of nights (Christ I've been on a budget stag do here and there) so normally the cosmetic stuff is never a problem. Here's the long list of stuff we had issues with: Electricity was not working in the apartment Electric fuse boxes on display with no cover Broken bed Broken wooden stool in the bedroom Rusty hand saw in the garden area Broken kitchen tile also covered in sugar Broken patio chairs Water leaking from the fridge due to the freezer defrosting as a result of no electricity Damp in the wardrobe Water on the bathroom floor Dirty mirror Dirty floor Dirty walls Cobwebs and spiders in most room corners Unkept lawn/garden Unpleasant smell We contacted the property owner straight away. Someone came within 20 minutes which was quick, inspected the property and said we couldn't stay there, so advised to contact *********** for a full refund. This was about 6:50pm and usually our children are in bed for 7:30-8pm. So we made the journey back home. The next day I called the property owner and they offered me a laughable 10% discount even though I didn't stay there, and was advised not to by their representative. I battled on for a few days and the most they offered was 30% and failed to take into account the property had no electricity. How was I meant to heat my baby's milk in the microwave? How was I meant to keep the baby's milk cold in the fridge? The fuse box was at ground level and was missing all the covers - a little dangerous for children to be around? The bed was that broken that the end of it sunk into the frame - where was 1 of us meant to sleep? Anyway we contacted *********** and as I stupidly paid via an email link from the property owner instead of inside ***********, they were unable to assist. I ended up being refunded via a chargeback with my bank, which was in review for 6 months, hence only just being able to post so as to not antagonise the situation. Please take my review on board, I'm being very reasonable with my expectations for £90 per night, and that expectation is that the property is safe with working electricity. Don't book here, save your money or book elsewhere.
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