Grecotel Lux.ME White Palace

酒店是老牌奢華，裝修設計有點過氣了。房間裝修十分簡易，簡易一定要住升級到奢華房。 酒店飲食十分好，我們是一價全包。酒，飲料全體暢飲，完全物超所值，酒店的餐館景色超美，食物也很精美。 最後提一句，酒店所有餐館晚餐都需提前預訂，十分難定的，建議入住前就預訂。如果沒定，入住後千萬要堅持跟酒店協商，不然日日自助餐是很無趣的。

Grecotel was absolutely amazing and exceeded our wildest dreams - the air con could have been a couple of degrees cooler - but oh well 😂

Nous avions réservé une White suite family et demandé avant notre arrivée le tarif pour une Family pool. Evidemment lors de notre arrivée on nous invente un tarif deux fois moins cher que demandé une semaine avant. nous refusons car la disposition de la chambre n'est pas pensée pour les familles. Les chambres sont mal refaites et les photos du site très bien prises. Franchement pas la réalité. De vulgaires balcons avec deux chaises qui font très usine! le personnel est inefficace excepté les femmes de ménage. Tout est baclé, lent et sans charme. Il faut se réveiller aux aurores pour obtenir un poolbed ou transat au bord de la piscine. Le sauveteur passe son temps caché derrière son pupitre avec son téléphone au lieu de surveiller et faire son job. Les ppol attendant sont toujours cachées au bar pour éviter de servir les clients. une honte! J'envoie un mail au GM de l'hôtel pour lui faire part de notre mécontentement. Une réponse mais aucun geste de sa part. Il est inefficace comme son personnel. Tous les restaurants sont soit-disant tous complets lors de l'arrivée pendant une semaine. Ayant gueulé nous avions comme par hasard obtenu une table à l'italien le lendemain. Sinon buffet et deux fois dans le séjour eu le droit et l'honneur de manger au grec et à l'asiatique. Le white restaurant est refusé aux familles : chose qui n'est mentionné nul part et dont ils font la publicité sur les réseaux sociaux. Scandaleux et mensongé

Service absolutely fantastic. Communal areas were excellent. Room was a little more tired than expected and some small things like the lack of snacks in the room did not feel 5 star. Overall we were very happy with our stay.

We had the most amazing experience this May while visiting the White palace. Everybody working in the hotel was polite, eager to assist and make our stay exceptional. They even remembered that I was looking for kiwis every morning and the fruits were there on my table before expressing my request. They just did everything in their powers to create the absolute amazing experience for us. The rooms was undoubtedly very clean, everything was well organized and well thought of. The rooms were decorated with taste, the food was overwhelmingly high in quality and offered in bid quantities. There was nothing you would need and could not find it. Your desire their order. Congratulations to everybody, to the management, to the training department, to the FnB, to the cleaning department keep up with such a high level of services and your guests will always refer to you as the hotel that capture their heart.

Lovely hotel, a good 4 out of 5 from me The hotel is impressive looking, especially at night. The pools are lovely and staff great. I was especially touched by the effort Irina, Debi and Demitris put into make sure my partner had a very special 60th birthday at the resort. The hotel group also own a farm which you can visit and enjoy a fabulous meal as part of the package. A sister hotel has a water park which we enjoyed too. Our room was a fabulous location with a little garden leading right out to the pool. It was a little dated but perfectly functional. The swim up rooms looked amazing but i rarely saw people in the water. Not sure how suited they would be for kids. My one frustration was the a la carte restaurants. You have to book 6 days in advance and you are limited as to how many times you can use them. Although the buffet was by far one of the best we have experienced, we much prefer to have an a la carte dinner. We maxed out our booking slots (accepting we would have a handful of buffet meals, but did this before we knew about the hotel entertainment schedule. We had to forgo two a la carte restaurants in order to enjoy the entertainment. Also worth noting for families that one restaurant is only available for 12+ guests and another published on the website is only open in high season so we had a greek, Italian and asain available to us. The hotel has a lovely chocolate shop and does fabulous desserts (although very chocolate based). There is a crepe and waffle place open till 6pm. the buffet closes after mealtimes. I understand the bar offers late night snacks. The drinks are good quality although I have to say the drinks from the long bar by the restaurants are by far superior. Shame there isn’t a lounge area to sit at there. Would I go again, probably. I must admit though the offer at Mitsis with the creperie open til 2am and the a la carte ‘street food’ by the pool is a bit more suited to our tastes.