LE PATIO DE SOPHIE

Super nice Hotel Super hotel, smart interior decoration..really loved it... attention to the detail..we will definitely be back!

This hotel over promises and under delivers. Check the reviews carefully, the good ones are mainly old. The photos make it look a lot more chic than it is. It has no parking of its own. You have to hunt in the side streets for parking. And I hope you like stairs - there are a lot of them, many uneven and there is no lift. Our room was tired, and not as clean as it should have been. There was a very obvious white stain on a black curtain that had not been noticed by them, and there were hairs on the floor down the side of the sink in the bathroom. It was not a large gap, but it should have been cleaned properly. When we raised the issue of the stain in the morning (we noticed it late at night), the owner simply tried to tell one of her members of staff to clean better. If I had been in her shoes I would have been appalled to find such a dubious looking stain on a bedroom curtain. Prior to arriving, we had asked for dinner in their restaurant, but they replied and told us it was closed. Off their own back they booked us a table at a nearby good restaurant for dinner. We were appreciative of this until we arrived. To find it was at a time we had not requested (it was later) and even worse when we arrived at the restaurant the restaurant told us that the hotel had cancelled our reservation. The hotel later tried to blame the restaurant for the error. And then to try to blame us for asking them to make the reservation when they themselves had chosen to do this for us. I'd have preferred it if they had left it to me! The wifi did not work in our bedroom - we discovered this late at night but thankfully we could resort to 4G. The following morning, the owner tried to blame this on a storm. The room was hot, you couldn't have the ceiling fan on without the light also being on. There was a lot of noise from the street with the windows open. The owner tried to placate us with free breakfast. I wouldn't pay what she is asking for her breakfast. We fully accept that mistakes happen. But if they do, you should hold your hands up and apologise rather than make excuses or try to blame someone else. If the owner had done this, we would have let a lot of these issues go. Instead she was defensive and seemed to think we were looking for problems. Which we don't. We love supporting independent businesses and go out of our way to look for them. Sadly sometimes you find a dud.