Cardo Brussels, Autograph Collection

Stunning hotel and excellent service. Beautiful pool (pre book your swim). Room service had a few issues but good overall. Excellent location right on the Rogier stop. Very equipped room. I'll be back.

Here are some details that the hotel could manage better: 1. Water pressure not strong enough 2. Only 4 hanger hooks on the bathroom door, not enough and far to get the clothes after shower. 3. Artist decor shelves look cool, but not practical for travellers. We need a work desk instead. The tea table is too small for two people to dine, and not even great for doing work. Socket is far, and you will need a 2-3m cable to connect your it to your laptop in the sofa area. 4. Check in process took an hour to be done, but there is no chair for the check-in costumer. The city tax was mistakenly collected. When I showed the prepaid proof, I was asked to send an email to the company to ask for file an investigation. Later in 15mins, I got immediately refund after I asked of if I should contact my travel agent. The room keycard failed to access the first room. It took the receptionists to figure out the solution and I got a new card for another room in 15mins. The efficiency was very low and not smooth at all. 5. We went back to the room after feeling cold stepping out of the hotel around 10am. Later found out two housekeepers started to vacuum the floor and clear the bathroom. We wanted to change our clothes and use the toilet, but they don’t understand. The lady went in and out the bathroom showing impatience and long face. We felt disrupting their work, and we could only get changed in front of the housekeepers in the living room and excuse the lady to let us use the toilet. 6. I once swam in a pool with more than 20 people. It was super crowded. What’s the point of making appointment of using the pool? Besides of the aforementioned, there are still something I like. + There are not many hotels offer pool in Brussels. This hotel has a cool pool on the rooftop with sun baths on each side, and wonderful city view in the both sides of terrace. The pool design is great. + Check in place is in the 2nd floor, bigger than in the lobby of the building. The bar, waiting area and 4 check-in desks are connected in the same area. +Quick lift - It will bring you directly to the floor you press for +The basic room is very spacious and cosy. I enjoyed my stay here. Very quiet all day.

PROS: The hotel is beautiful and has a cool vibe Walkding distance to major sites and train station Nice indoor pool, although you have to plan ahead and reserve one hr at a time. CONS: Our shower wasn't draining and spilled all the way out of the bathroom the first day. While we were out the next day they sent maintenance to fix it. Even though we were assured it was fixed, it was not so we had to move rooms at 11pm the second night, of a 3 night stay. We were not offered anything complimentary to offset the inconvenience. Area around the hotel is filthy with trash everywhere, homeless Police/ambulance sirens regularly night and day Very poor quality breakfast, not worth the price Pool: Bad towel service, not kept up Overall would not recommend.

J’ai demandé pour la connexion internet malheureusement sa fonctionnait pas et une réceptionniste a dit qu’elle passerais malheureusement elle n’est jamais venu.

Je recommande l'hôtel, le personnel est à votre disposition. L'hôtel est situé à coté du métro à quelque minute de la gare et de la gare routière. Le restaurant est très luxueux et cela en vos le prix. Au niveau de la chambre, elle est très propre et il n'y a pas de bruit lorsque vous dormez. Un peu point négatif sur le Roomservice qui propose que 3 types de plats. Mais malgré cela je recommande l'hôtel pour les personnes à la recherche d'un hôtel luxueux et à un prix convenable.

Une évaluation sans avoir pu s’y rendre. Nous nous sommes trompés de date dans notre réservation et l’hôtel n’a pas voulu faire de geste commercial, se basant sur la politique de remboursement de base.