Smartflats - EU Commission

I would advise everybody to stay away from this place, the apartment is absolutely abysmal, if you walk in you would absolutely do a U Turn. 1. When you walk in the first light you put on is flickering. 2. The sofa portion of the sofa bed looks like a child built it (I’m sure a child can even do better). Once you take off the poorly put together cushions you are faced with a sofa bed that refuses to come out, if you have booked for more than 2 people then it absolutely pointless. Going back to the cushions of the sofa it is covered in what I can only presume is obscene crusty, dry, liquid and that is me trying to not to be vulgar. The inside frame if what you can see of the sofabed is disgusting, it looks like it has missed a few cleaning sessions. 3. Then you put on the main light and also has a flickering problem ( not great for anyone who may suffer from epileptic episodes 4. The kitchen utensils have been through a lot and has definitely not been washed properly, and pots and pans that has seen better days. 5. The walls throughtout the whole flat is marked with black and brown marks but this place is supposedly been cleaned, the curtain has also got the same obsene marks on it, the walls have what i can only assume as a fly battle in which the dying flies have been left in their resting place to welcome the new guests 6. The ‘bedroom’ the headboard is covered in not just 1 or 2 or 3 obsene marks but more than I can possibly count. There is a lamp in here that is broken and marks all over the bedroom, not to state that there is also no hangers in the wardrobe so how do you even try to make yourself comfortable if you can get past the other atrocities. 7. My favourite of it all, the pictures of the toilet from the other people who have left reviews are not lying, the toilet seat alone looks like you can get some sort of disease from it, then the toilet bowl (i’ve run out of words to describe how disgusting everything has been) just take yourselves to the images the others have left. The sink is blocked so that the water is going slow, the poor soap in the corner looks so sad and has been through better days. Not to speak one vaccum cleaner that is filled with dirt and the paint peeling off the wall. We called to complain and the host has nothing short of rude. Sy is due a lesson in customer service needs to work on her attitude to others. She is a horrible, horrible person who would be better fitted to work as a prison guard. They have not helped and refused to get anyone in to help fix at least the sofa bed so we have had to result on someone sitting on the dining chair falling asleep on the wall. If you have any respect for yourself or those you are booking please stay away from Smart flats as they have no integrity or moral code for basic human living. This review is truly me sparing them.

Worst company ever! I cannot express how disappointed I am with their appalling customer service! Upon arrival, we were greeted with a filthy apartment, and to add insult to injury, the furniture was broken and unusable. For a week, we have been desperately trying to get the apartment cleaned and the furniture repaired or changed, but it seems like we're invisible to their customer services. We have sent numerous emails and made countless messages and calls, but not a single answer or solution. I have never witnessed such a lack of care and concern for their customers, after paying for a supposedly comfortable stay. I strongly advise against booking with this company if you value your time, money and sanity!