Resorts World Sentosa - Equarius Hotel

I believe Equarius is supposed to be a 5 star hotel, but it did not live up to its name. Room smelled weird, like a mixture of sewage and a musky smell. It did not get better even after the staff checked a few tiems, and neither did they offer to change the room. Merely offered complimentary breakfast. Staycation was to celebrate my partner’s birthday and was offered a cake (room service) after check in, but we were not free to receive it as we had plans outside. When we came back to the hotel in the evening and asked for the cake, the staff told us to take it from the restaurant ourselves, even though we were carrying many things in our hands. After complaining, the staff still tried defending themselves by saying they have no ‘certificate’ to bring food up to the room??? Doesn’t make sense at all as the hotel has room service for food from their restaurant. The only plus point was that they at least prepared simple decorations for the birthday girl. Overall, service is extremely lacking. Will not come back again.

Hotel is a little dated but room was large and the in-room complimentary drinks are much appreciated. However, service crew in hotel needs more training. Breakfast for kids under 4 are chargeable which is a downer, especially given how little kids eat. They are just trying squeeze profit wherever they can.

Had an amazing birthday staycation!!