PARKROYAL COLLECTION Marina Bay, Singapore

Ci sono stato per il mio decimo anniversario di matrimonio. Prima volta in hotel dopo 10 anni. Tutto sembra ancora lo stesso, ma l'atmosfera sembra molto meglio di prima con i recenti lavori di ristrutturazione. Ritorneremo sicuramente. Buona posizione con collegamento a piazza Marina e al centro commerciale Suntec.

good customer service. nice view of the hotel. very clean satisfied with my staycaytion

The receptionist made me uncomfortable when I checked in at the Hotel. He asked me whether I wanted to add on pay for breakfast. I said I had booked including breakfast. Then He repeatedly looked at his monitor and told me that the hotel room I had booked did not include breakfast. I told him again that I was sure I had booked including breakfast for two person. I often asked him if he was sure, and he kept answered, "Yes, it is without breakfast. He did seriously looking into the monitor” Since I believed I was booking with breakfast, I took out my phone from my bag then I checked my reservation. I showed him my booking details from my phone. Surprisingly, he only need few seconds to checked my phone like short glitch from far away, then he looked back at his monitor. But this time, he said, “Oh yes, with breakfast,” without bothering to say the simple word of “sorry” to fix the inconvenience situation from previous wrong information that he had told me so many times at front of reception counter. Does he do the same thing with other guests? from other countries? Or he feel okay doing that if the guests are Singapore-local? Then what if the guest only follows what he said by paying for breakfast even though guest have booked the room with breakfast included? Hopefully, that is not a breakfast scam. I believe the ParkRoyal Hotel system perfectly fine and impossible showing the invalid reservation details information on their receptionist computer staff. ParkRoyal Collection group hotel staff can provide much better service than that The receptionist's name is Zach.