Recensioni su Grand Copthorne Waterfront

Risposta dalla struttura: Hi,Thank you for your feedback! We’re glad to hear you enjoyed our service, location, and the late check-out option. It’s great to know you found nearby dining options and desserts to your liking.We appreciate your recommendation and look forward to welcoming you back!Warm regardsHerlin LemanDirector of Rooms

Risposta dalla struttura: Dear Grace,Thank you so much for sharing your wonderful feedback with us! We are thrilled to hear that you had a great stay with us and that our friendly front desk team made your check-in process smooth and fast. We're also glad that the room upgrade with the beautiful riverside view added to your stay.It's wonderful to know you enjoyed the quality of our breakfast, and we appreciate your kind words. We are committed to providing our guests with a memorable experience, and it's feedback like yours that motivates us to continue delivering excellent service.We look forward to welcoming you back to the Grand Copthorne on your next visit. If there’s anything else we can do to make your stay even better, please don’t hesitate to let us know!Warm regards,Marilyn Christer Front Office Manager

Risposta dalla struttura: Dear Fredox,Thank you for sharing your feedback with us. We truly value your comments as they help us improve our service.We apologize for the incident you mentioned regarding the interaction with our staff. Please know that this does not reflect the high standards of service we aim to provide, and we have addressed the matter with the team to ensure this does not happen again.Regarding the pool, we appreciate your feedback and will continue to explore ways to enhance our facilities for our guests' comfort.We truly hope you will consider giving us another opportunity to provide a more enjoyable experience during your next stay.Best regards,Marilyn Christer Front Office Manager

Risposta dalla struttura: Dear Kevin,Thank you for sharing your experience with us and for your excellent rating! We’re thrilled to hear that you enjoyed your stay in our newly renovated Grand Deluxe King room.It’s wonderful to know you appreciated the spaciousness of the room, the dual shower stall and bathtub, and the convenience of filtered drinking water. We’re also glad that our maintenance team could quickly resolve the issue with the minibar fridge to ensure your comfort.Your kind words about the cleanliness, room comfort, and our convenient location near Great World City and various restaurants are greatly appreciated. We’re pleased to hear that you would recommend our hotel and look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Marilyn ChristerFront Office ManagerGrand Copthorne Waterfront Hotel

Risposta dalla struttura: Dear Dharshainee,Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay in our newly renovated Grand Deluxe King room and found our location, amenities, and service to your satisfaction.We appreciate your feedback about the lobby seating. We’ll certainly take this into consideration as we continue to improve our guest experience.We look forward to welcoming you back on your next trip to Singapore!Warm regards,Marilyn Christer Front Office Manager

Risposta dalla struttura: Dear JayBkk,Thank you so much for your kind words and fantastic review! We're thrilled to hear that your stay made you feel right at home. It’s always our goal to provide a warm and welcoming experience, and we’re so glad we were able to achieve that for you.We look forward to welcoming you back again soon for another great stay!Best regards,Marilyn ChristerFront Office Manager

Risposta dalla struttura: Thank you for your wonderful feedback! We’re so glad to hear that you had an excellent stay with us. It’s great to know that you found the check-in process seamless, and that you were pleased with the cleanliness, comfort, and value of your room.We appreciate your comments about the location, and we’ll continue to strive to make your experience as convenient as possible.We’re thrilled that both you and your girlfriend enjoyed your stay, and we look forward to welcoming you back in the future!Warm regards,Herlin LemanDirector of Rooms

Risposta dalla struttura: Thank you for your excellent review! We're thrilled to hear that you enjoyed your stay in our newly renovated Grand Deluxe King room. It’s great to know you found our location convenient and appreciated the good service and beautiful view.We look forward to welcoming you back for another enjoyable experience!Warm regards,Herlin LemanDirector of Rooms

Risposta dalla struttura: Thank you for your outstanding review!We're delighted to hear that you found our hotel clean, nice, and with very good rooms. It's wonderful that you experienced friendly staff, great food, and appreciated amenities like provided water. We're also glad you enjoyed our great wifi and television offerings. Your feedback is greatly appreciated, and we hope to welcome you back for another fantastic stay soon!Warm regardsHerlin LemanDirector of Rooms

Risposta dalla struttura: Thank you for sharing your feedback! We're pleased to hear that you enjoyed your stay with us. Our location near the town center offers convenience, and we're delighted that you appreciated the amazing view from the 26th floor. It's wonderful that you enjoyed the food at Red House as well.We appreciate your comments on our amenities, cleanliness, and service, and we will continue to strive for excellence in these areas.We look forward to welcoming you back for another enjoyable stay!Warm regardsHerlin LemanDirector of Rooms

Risposta dalla struttura: Dear Ong Jia Xin,Thank you so much for your amazing feedback and perfect scores across the board! We’re thrilled to hear that you enjoyed the spacious room with a great view and that our hotel’s grand ambiance made an impression on you.It’s especially wonderful to know that you found the bed exceptionally comfortable and had a restful night’s sleep – that’s exactly the experience we aim to provide for our guests.We look forward to welcoming you back for another exceptional stay soon!Best regards, Marilyn Christer Front Office Manager

Risposta dalla struttura: Thank you for choosing to stay at the Grand Copthorne Waterfront and for sharing your experience with us. We're delighted to hear that you had a great stay overall.We appreciate your feedback regarding the check-in process and the amenities in your room. We apologize for any inconvenience regarding the hotel deposit payment, and we'll take your comments into consideration to improve our services.We hope you'll have the chance to try out our gym and wellness services during your next visit. We look forward to welcoming you back soon!Warm regardsHerlin LemanDirector of Rooms

Risposta dalla struttura: Dear Jolean tsang,Thank you for sharing your experience with us. We’re delighted to hear that Manager Seelan was able to assist you during your stay. Providing a warm welcome and ensuring your comfort after a long journey is exactly what we strive for.It’s wonderful to know that his efforts, including arranging an early check-in and offering coffee, made your day. We’ll be sure to share your kind words with him, as they will certainly inspire and motivate our team.We look forward to welcoming you back for another pleasant stay in the future!Warm regards,Marilyn Christer Front Office Manager

Risposta dalla struttura: Thank you for your wonderful review! We're thrilled to hear that you had a truly delightful stay at Grand Copthorne Hotel Singapore. It's fantastic to know that you enjoyed the warm welcome at check-in, luxurious amenities, and stunning views of the Singapore River. We're glad our central location made exploring the city easy for you. Your kind words about our attentive and friendly staff are greatly appreciated. Thank you for recommending us, and we look forward to welcoming you back for another unforgettable stay in Singapore! Warm regards Herlin Leman Director of Rooms